Developing a risk management model in travel agencies activity: An empirical analysis

Oroian, Maria; Ghereș, Marinela

doi:10.1016/j.tourman.2011.12.020

Cited by 25 publications

(23 citation statements)

References 4 publications

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“…Por un lado, un acercamiento entre proveedores y consumidores finales, en detrimento de los agentes de viaje (Appelman, Go et al, 2001). Por otro lado, la aparición de nuevos operadores intermediadores y modelos de negocio diseñados a partir de organizaciones totalmente virtuales y estructuradas a partir de los sistemas de información (Chiou, Lin et al, 2011;Oroian y Gheres, 2012).…”

Section: La Sostenibilidad En El Subsector De La Intermediaciónunclassified

El valor de la sostenibilidad como factor de diferenciación en los procesos de intermediación turística: Un análisis para el caso de las PYMES catalanas

Tamajón¹,

López²,

Reverté³

2018

turismo

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RESUMENLa investigación sobre la sostenibilidad en el sector turístico se ha centrado en los últi-mos años en las grandes empresas de alojamiento. Aunque existen trabajos que analizan el impacto de la implementación de la sostenibilidad en los touroperadores, no se ha analizado suficientemente a las pequeñas y medianas agencias de viaje, que constituyen una parte importante de la estructura del sector. A través de una muestra cercana a las 120 empresas, el estudio demuestra la importancia de las motivaciones económicas pero también de los factores personales y la legitimización como motivos para configurar diferentes perfiles de agencias cuyo comportamiento sostenible difiere.

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Section: La Sostenibilidad En El Subsector De La Intermediaciónunclassified

El valor de la sostenibilidad como factor de diferenciación en los procesos de intermediación turística: Un análisis para el caso de las PYMES catalanas

Tamajón¹,

López²,

Reverté³

2018

turismo

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“…Jedna od strategija turističkih destinacija odnosi se na kreiranje visoko kvalitetnih proizvoda i usluga, posebno u uslovima jačanja domaće, ali i međunarodne konkurencije. Polazeći od stava da turističke agencije jesu nosioci razvoja turizma turističkih destinacija, možemo reći da one uspostavljaju takve odnose između pojedinih delova koji obezbeđuju rast i razvoj svih subjekata na turističkom tržištu (Oroian, & Gheres, 2012 Napomena. Proračun autora.…”

Section: Godine Starosti Ispitanikaunclassified

Quality of services in tourism industry as a model of tourism destination management

Vujko¹,

Vujnić²,

Gajić³

et al. 2016

Skola biznisa

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“…A study from Israel categorized them into four types: marketing, maintenance, human resources, and government assistance (Perl & Israeli, 2011). Another study from Romania classified the risks into more categories (Oroian & Gheres, 2012): organizational, environmental, competitive, economic, political, those of infrastructure, circumstances, business deficiencies, and specific (local) risk. For easier application in the industry, a model based on two dimensions of likelihood and consequence (Oroian & Gheres, 2012) was developed to help travel agents better assess the risks at different levels and take appropriate actions.…”

Section: Risk Managementmentioning

confidence: 99%

How Students Perceive Travel Agency–Related Degree Courses

Yan

2015

Journal of Hospitality & Tourism Education

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Travel agency-related degree courses have long been offered for those interested in travel and tourism management. However, some students or even instructors have come to perceive these courses as difficult and insignificant. One reason for this is that travel agency operations and management is viewed by many as a sunset business in the contemporary world. Therefore, academic research in this area has been sparse. Given this gap in knowledge, the current research was conducted to review the literature on travel agency operations and management and to survey students in order to capture their understanding and perceptions. The results shed some light for instructors in terms of future delivery of captioned courses. INTRODUCTIONThe history of the modern travel agency dates back to the mid-19th century, when Thomas Cook established a chain of agencies offering package tours. Wholesale and retail travel agencies steadily grew and provided different basic or particular tourism and travel-related services in collaboration with their counterparts in different tourism destinations around the world. Many travel and tourism-related educational programs have been adjusting and upgrading their efforts in order to address the ever-changing needs of the markets, and many have continued to offer courses related to travel agency operations and management within broader programs covering the tourism and travel industries. However, based on our years of experience delivering related courses and communicating with peers and students, we noticed that stakeholders tend to have controversies over the education practice noted previously. Some students or even instructors perceive these courses as difficult and insignificant; one Correspondence should be addressed to Jing (Bill) Xu, reason for this is that travel agency operations and management is viewed by many as a sunset business in the contemporary world. By contrast, many others tend to regard the courses as crucial for subsequent in-depth tourism knowledge delivery in a broader sphere. For that reason, achieving optimal teaching efficacy and positive learning outcomes by satisfying students as well as market demand appears to be of vital importance to course instructors and also program coordinators.Although instructors teaching travel agency-related courses may intuitively be aware of how students are motivated and how they participate to learn, few if any comprehensive studies have explored how and in what manner students perceive and expect delivery of the courses. In addition, few academic attempts have been made to review the research topics relevant to this business sector that can be useful and insightful to educators. The current research thus aims to fill in these gaps. The research questions addressed include the following: 1. What are the themes related to travel agency operations and management that have been investigated in the academic literature (journal articles and textbooks)? Downloaded by [University of Sherbrooke] at 21:56 02 May 2015 TRAVEL AGENCY DEGREE COU...

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Developing a risk management model in travel agencies activity: An empirical analysis

Cited by 25 publications

References 4 publications

El valor de la sostenibilidad como factor de diferenciación en los procesos de intermediación turística: Un análisis para el caso de las PYMES catalanas

El valor de la sostenibilidad como factor de diferenciación en los procesos de intermediación turística: Un análisis para el caso de las PYMES catalanas

Quality of services in tourism industry as a model of tourism destination management

How Students Perceive Travel Agency–Related Degree Courses

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