Quality of services in tourism industry as a model of tourism destination management

Vujko, Aleksandra; Vujnić, Jovana; Gajić, Tamara; Petrović, Marko D.

doi:10.5937/skolbiz1-11596

Cited by 4 publications

(1 citation statement)

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“…Many domestic authors in their research deal with the potential for the development of gastro tourism in Vojvodina. Some of them emphasize authentic food as a great potential (Kalenjuk et al, 2017), while others point to the possibility of developing specific destinations in Vojvodina, where quality food is the main motive for the arrival of domestic and foreign tourists (Vujko et al, 2016). Within the analysis of the development of tourism in Novi Sad, gastro tourism stands out as one of the main motives for the arrival of foreign tourists and a very attractive tourism product (Tourism Development Program of Novi Sad, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Research on tourists' satisfaction with the gastro offer of Novi Sad

Krejić¹,

Milićević²

2021

Anali Ekon fak Subotica

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Vojvodina has long been known as an area of high-quality and varied food. In this regard, gastro tourism in its capital is one of the most attractive tourism products. That is the reason why our research was conducted in Novi Sad, aimed to examine the satisfaction of domestic and foreign tourists with the gastro offer of this city. The results of the research show that the gastro offer of Novi Sad is an important motive in attracting both domestic and foreign tourists, but that foreign tourists are still more satisfied with it. Further, there are differences in attitudes between male and female tourists, because male tourists show a higher degree of satisfaction with the gastro offer compared to female tourists, while other socio-demographic characteristics (education and age) are not related to the degree of their satisfaction. The results of the research can be useful in the development of future strategies for the development of tourism in Novi Sad and Vojvodina. They can also serve as a model for analysing tourists' satisfaction with other forms of tourism offer.

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Section: Literature Reviewmentioning

confidence: 99%

Research on tourists' satisfaction with the gastro offer of Novi Sad

Krejić¹,

Milićević²

2021

Anali Ekon fak Subotica

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Enhancing guest satisfaction in hotels: Researching the impact of quality hospitality service on gastronomic experiences in the tourism industry in Serbia

Zrnić,

Lončar

2024

Ekonomika preduzeća

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This study delves into the influence of quality hospitality service on gastronomic experiences in the tourism industry in Serbia. Through a comprehensive analysis of guest satisfaction in hotels, particularly focusing on the impact of service staff expertise and gastronomic offerings, valuable insights were gained. The research involved 440 respondents from 4* and 5* hotels; data were collected using an online questionnaire and analyzed using SPSS 22 software. By employing quantitative and qualitative methods, the study explored factors such as guest satisfaction and service quality. The findings revealed a significant correlation between the level of knowledge, training, and specialization of hotel service staff and the quality of service provided. Ultimately, the study underscores the importance of enhancing guest satisfaction through a holistic approach to hospitality service, emphasizing the pivotal role of gastronomic experiences in shaping overall guest perceptions and loyalty.

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Quality of services aimed at achieving customer satisfaction

Gašević¹,

Vranješ²,

Tomašević³

2019

Ekon: teor praks

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Sažetak: U radu se istražuje turističko tržište i način na koji kvalitet pružene usluge determiniše nivo zadovoljstva turista. Glavni cilj rada je da se ukaže na značaj upravljanja kvalitetom usluga u oblasti turizma. Efekti ovog procesa utiču na ponašanje turista, a posledično na sveukupno poslovanje i položaj preduzeća na turističkom tržištu. U radu su primenjene metode deskripcije, komparacije i analiza sadržaja. Kako se za merenje kvaliteta usluga često primenjuje SERVQUAL model, u radu će biti navedene suštinske karakteristike i primena ovog instrumenta u oblasti turizma. Iako pojedini elementi u okviru ukupnog kvaliteta ostvaruju različite uticaje u različitim istraživanjima, ipak je konačan rezultat isti. Kvalitetnija usluga doprinosi većem stepenu zadovoljstva. Doprinos rada je u teorijskom prikazu značaja pružanja kvalitetnih usluga u oblasti turizma. Važno je identifikovati ključne faktore zadovoljstva turista i strategiju usmeriti ka njihovom usavršavanju. Takođe, važno je pratiti i faktore nezadovoljstva i težiti ka njihovom eliminisanju, ili barem

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Quality of services in tourism industry as a model of tourism destination management

Cited by 4 publications

References 1 publication

Research on tourists' satisfaction with the gastro offer of Novi Sad

Research on tourists' satisfaction with the gastro offer of Novi Sad

Enhancing guest satisfaction in hotels: Researching the impact of quality hospitality service on gastronomic experiences in the tourism industry in Serbia

Quality of services aimed at achieving customer satisfaction

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