Determinants of the intention to continue using e–wallet during the covid–19 pandemic

Abstract

Information technology has grown rapidly; one of the industry's products in the trend in Indonesia is e-wallet, such as OVO and DANA. This research study aims to find out the empirical evidences regarding the perceived risks, reputations, service features, and promotions on the intention to use e-wallet with experiences as the moderating variable. The data used in this research is primary data obtained from online questionnaire sent to 160 respondents -university students in the Special Region of Yogyakarta Indonesia, selected by using purposive sampling method. Data analysis is carried out using multiple regression. The research findings reveal that reputations and service features have a positive and significant influence on the intention to use e-wallet, while perceived risks and promotions do not influence the intention to use ewallet. Furthermore, experiences do not influence of perceived risks, reputations, service features, and promotions on the intention to use ewallet.

Adoption of digital money (e-wallet) in the post COVID-19 era: The moderating role of low distribution charges and low transit time in impulsive buying: A developing country perspective

“…In addition to this theory, this study aims to evaluate the moderating role of low distribution charges and low transit time in the relationship between the adoption of e-wallets and impulsive buying as this gap was identified by Qingyang et al (2018) and Efendi et al (2019) in the context of online businesses. Indeed, as customers are utilizing digital wallets for purchasing (Mainwaring et al, 2005;Ridaryanto et al, 2019;Rahayu & Prasetyatama, 2021;Sari et al, 2021;Yong Lee et al, 2021;Hidajat & Lutfiyah, 2022), this study aims to contribute to the overall knowledge about impulse buying, and the practices followed by online businesses to influence customers to make impulsive purchases, while also following sustainable environmental business practices.…”

“…Moreover, according to the study by Rosenbaum, (2011), having cash is not environmentally friendly, as, in return for it, paper-based receipts are provided to the customers that threaten environmental sustainability. However, in light of the study by Rahayu & Prasetyatama (2021), the changing dynamics of digital wallets since COVID-19 have provided an opportunity for people to convert their cash into digital money and carry it in a long-term safe and secure manner with proper protection. Initially, there were different challenges for people to put their money into digital accounts (Shamim & Islam, 2022), because it was not easily accessible for everyone due to the belief that it is not secure (Rahayu & Prasetyatama, 2021;Lee et al, 2022).…”

“…However, in light of the study by Rahayu & Prasetyatama (2021), the changing dynamics of digital wallets since COVID-19 have provided an opportunity for people to convert their cash into digital money and carry it in a long-term safe and secure manner with proper protection. Initially, there were different challenges for people to put their money into digital accounts (Shamim & Islam, 2022), because it was not easily accessible for everyone due to the belief that it is not secure (Rahayu & Prasetyatama, 2021;Lee et al, 2022). Indeed, Hidajat & Lutfiyah (2022) demonstrate that due to privacy and security issues, digital money was not always protected by the concerned companies, which led people to be reluctant to use digital money.…”

“…On the other hand, the outbreak of the pandemic shifted people toward e-wallet purchasing, although the variables influencing people to adopt e-wallets were not discussed by Sari et al (2021). Similarly, the role of low distribution charges and low transit time was not discussed in earlier studies (Rahayu & Prasetyatama, 2021;Shamim & Islam, 2022). Modern marketers are more concerned with electronic money and digital transactions for environmental sustainability and to reduce climate problems (Dodgson et al, 2015).…”

“…Similarly, according to the study of Yong Lee et al (2021), the usefulness of digital money or e-wallets refers to the manner in which people use digital money for routine life purchases. Moreover, Rahayu & Prasetyatama (2021) point out that e-wallet risk refers to the problems with using digital transactions for purchasing products and services in any market. Also, impulsive buying is when people have no idea or intention to purchase a product or service, yet they still make a purchase (Mainwaring et al, 2005;Lee et al, 2022).…”