Determinants of selection of full-service airlines and low-cost carriers—A note on business travellers in South Africa

Fourie, Colette; Lubbe, Berendien Anna

doi:10.1016/j.jairtraman.2005.11.008

Cited by 90 publications

(49 citation statements)

References 4 publications

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“…In the selection of the sample, a simple random sampling technique was used to get the sample Fourie and Lubbe (2006). This was done to get a total representation of the entire population.…”

Section: Methodsmentioning

confidence: 99%

Evaluation of service quality of Nigerian airline using servqual model.

DU¹

2012

J. Hosp. Manage. Tourism

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The study tries to evaluate the service quality of a Nigerian Airline with objectives to determining what constitutes the service variables in the Nigerian air transport Industry, how satisfied are the passengers with the services of the above mentioned airline and suggest to managers of these airlines on how to improve and promote satisfaction level of passengers. Data was collected from the respondent using a well structured questionnaire to discover the perception of the passengers of the airline under study. The "SERVQUAL" model was utilized to analyze and determine the service quality gaps between the customer's expectation and its perception of the service attributes. It was discovered from the result that aerocotractors airline exhibited a good service quality in the empathy, responsiveness and the technical dimension of their services but the reliability; tangible dimension needs a lot of improvement and generally a mean score of -5.71 showed a poor service level. On this ground, recommendations were made for airline managers to improve the service that exhibited a below expectation level of service and regular survey of their performance from their customers should be carried out to stay informed with the current needs of its passengers.

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Section: Methodsmentioning

confidence: 99%

Evaluation of service quality of Nigerian airline using servqual model.

DU¹

2012

J. Hosp. Manage. Tourism

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“…(2001) analyzed the importance of choice attributes by conducting a survey which used seven choice attributes including punctuality, frequency, flight fare, ticket flexibility, in-flight service, frequent flyer program, and availability of business lounge for business air passengers on FSC at Heathrow airport and LCC at Luton airport. Fourie and Lubbe (2006) analyzed choice attributes of FSC and LCC business air passengers in South Africa. The choice attributes included eleven variables of degree of seat comfort, schedule/frequency, fare, authority of seat choice, cancellation charge, airport lounge facility, frequent flyer program, business seat choice, inflight food and drinks, method of payment and in-flight entertainment.…”

Section: Studies On Airline Choice Attributesmentioning

confidence: 99%

A study on travelers' transport mode choice behavior using the mixed logit model: A case study of the Seoul-Jeju route

Lee

Yoo

Song

2016

Journal of Air Transport Management

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“…Furthermore, some travellers are more interested in saving money than seeking comfort while on the road doing company business but are not willing to suffer to achieve that end. When considering the air transportation needs of corporate travellers it is also imperative to note that frequent corporate travellers and infrequent travellers have inconsistent needs, while the needs of males and females also differ (Mason & Gray, 1999;Mason, 2001;Evangelho, Huse & Linhares, 2005;Fourie & Lubbe, 2006;Alamdari & Burell, 2000). Wishing -or needing -to be more industrious and productive while travelling on company business, many business guests in hotels have come to require much more than a quiet room.…”

Section: Tangible Needsmentioning

confidence: 99%

Violation of the Corporate Travel Policy: An Exploration of Underlying Value-Related Factors

Douglas

Lubbe

2008

J Bus Ethics

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A travel management programme allows an organisation to manage corporate travel expenditure, and through a well-formulated travel policy, to control its travel expenses.However, traveller non-compliance of the travel policy is an increasing area of concern with surveys conducted amongst travellers showing various reasons for non-compliance, both deliberate and unknowing. The purpose of this article is to look beyond the reasons and identify underlying factors that influence travel policy compliance. Two broad categories of factors that lead to non-compliance are distinguished: those related to the corporate travel policy as formulated and communicated by the organisation, referred to as corporate-related factors and including issues of corporate culture and business ethics; and those related to the person of the corporate traveller, referred to as personal-related factors and including issues of personal ethics. This paper makes a first attempt at identifying factors that have not previously been recognised in those industry or academic studies done on non-compliance or violation of the corporate travel policy.

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Determinants of selection of full-service airlines and low-cost carriers—A note on business travellers in South Africa

Cited by 90 publications

References 4 publications

Evaluation of service quality of Nigerian airline using servqual model.

Evaluation of service quality of Nigerian airline using servqual model.

A study on travelers' transport mode choice behavior using the mixed logit model: A case study of the Seoul-Jeju route

Violation of the Corporate Travel Policy: An Exploration of Underlying Value-Related Factors

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