Violation of the Corporate Travel Policy: An Exploration of Underlying Value-Related Factors

Abstract

A travel management programme allows an organisation to manage corporate travel expenditure, and through a well-formulated travel policy, to control its travel expenses.However, traveller non-compliance of the travel policy is an increasing area of concern with surveys conducted amongst travellers showing various reasons for non-compliance, both deliberate and unknowing. The purpose of this article is to look beyond the reasons and identify underlying factors that influence travel policy compliance. Two broad categories of factors that lead to non-compliance are distinguished: those related to the corporate travel policy as formulated and communicated by the organisation, referred to as corporate-related factors and including issues of corporate culture and business ethics; and those related to the person of the corporate traveller, referred to as personal-related factors and including issues of personal ethics. This paper makes a first attempt at identifying factors that have not previously been recognised in those industry or academic studies done on non-compliance or violation of the corporate travel policy.

Managing corporate business travel policy: A quantitative approach using machine learning

“…The dilemmas and violation factors in travel policy are discussed in [35] and [36]; there is a constant conflict between the travel budgeting controls and business strategies that directly affect the compliance of the policy. In any company, it is acceptable to book an overpriced flight for the next day to negotiate a 100 million deal; overly restrictive travel policies may become increasingly difficult to implement, and the rate of compliance may fall, [13,36,37]. We divide the business travellers into two groups:…”

“…On the other hand, scheduled travellers are more associated with engineering, finance, operations, etc. The business purpose for this group is related to internal activities usually planned with plenty of time, [36]. The mixture of scheduled and unscheduled employees is different in each company.…”

What Influences Business Travelers Behavioral Intentions of Travel Booking: A Study of the Bottlenecks of Online Travel Portals

“…Today's tourist is highly digitized and always connected. This generation of consumers is called C-generation also known as connected generation (Dimanche, 2010). This breed of traveler is not restricted to any age group.…”

The Decision Making of Business Travellers in Selecting Online Travel Portals for Travel Booking: An Empirical Study of Delhi National Capital Region, India

“…Tourism product distribution has changed because of the increased technology adoption worldwide which can be attributed to rise of e-commerce as mentioned by many researchers (Kracht & Wang, 2010;Buhalis & Licata, 2002;Bennet & Buhalis, 2003). Douglas & Lubbe (2009) came across three areas of technology adoption in business travel i.e. technology as a distribution tool for corporate travel booking, technology needs of business travellers across the business travel network, use of technology as a possible medium for business travel booking.…”