Determinants of retail patronage: A meta-analytical perspective

Consumer preferences in the design of airport passenger areas

“…Thang and Tan (2003) included accessibility with other exterior variables like merchandising, promotion, facilities and services, and found that accessibility ranked high. Pan and Zinkhan (2006) conducted an extensive literature search and were able to include in a meta-analysis 45 studies that involved determinants of repatronage behaviour. They found that levels of services and accessibility were all significantly related to the repatronage behaviour of customers.…”

The relevance of shopper logistics for consumers of store-based retail formats

“…Particular temporal and spatial aspects of shopping in terms of distance or accessibility have received considerable attention since seminal work from Reilly (1931) and Huff (1964), for example Fotheringham (1988), Grace and O'Cass (2005), Pan and Zinkhan (2006) and Reutterer and Teller (2009). Some other authors have focussed on convenience by providing infrastructural services (e.g.…”

The Images of Foreign Versus Domestic Retailer Brands in China: A Model of Corporate Brand Image and Store Image

“…We adopt the later definition in this study, which treats store image construct as a multi-attribute model, consisting of both tangible and intangible attributes such as merchandise quality and assortment as well as the store atmosphere (Hartman & Spiro, 2005;McGoldrick, 2002). Past research has shown that customers often evaluate and select retailers on the basis of store image (Chang & Luan, 2010), and that store image is as an important antecedent of store satisfaction and loyalty (Bloemer & De Ruyter, 1998;Martenson, 2007), store preference (Thang & Tan, 2003), and the frequency of store visits (Pan & Zinkhan, 2006). Thus, we have H 2 : Store image has a positive effect on patronage intention.…”