Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities

Polese, Francesco; Barile, Sergio; Caputo, Francesco; Carrubbo, Luca; Waletzky, Leonard

doi:10.1287/serv.2018.0218

Cited by 50 publications

(46 citation statements)

References 58 publications

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“…Similarly, the more they have trust in social actors behaving well about sustainability, the more they are willing to take actions [103]. For instance, a collective perspective could enhance participation in sustainable actions [108]. (5) Contextual factors have a predictive role in involvement in pro-environmental behaviours [109].…”

Section: Influential External Factors (Situational/contextual)mentioning

confidence: 99%

Exploring Urban Sustainability Understanding and Behaviour: A Systematic Review towards a Conceptual Framework

2021

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Social, environmental, and economic problems related to urban living have surpassed the agenda of policy and decision-makers as well as general public opinion in recent decades. To address urban and environmental issues, it is pivotal to examine how people think, feel, judge, and act with respect to sustainability. While some prominent theories exist and various attempts have been made to propose synthesized models, there are still gaps and discrepancies within the literature of environmental psychological theories. As such, the aim of this paper is to critically review the literature by focusing on a few of the most influential environmental, prosocial, and psychological behaviour theories, which include Theory of Planned Behaviour (TPB), Norm Activation Theory (NAT), Value-Belief-Norm Theory (VBN), and the New Environmental Paradigm (NEP). The Scopus database has been searched systematically for the relevant studies. This paper concludes that an integrative approach to urban sustainability understanding and behaviour is needed. A framework is presented that consists of three layers of clustered components: (1) internal socio-psychological determinants, (2) personality traits, and (3) influencing external factors such as social, cultural, economic, and institutional factors. The model proposed in the study provides opportunities to further develop theoretical approaches and establish new measures of an Urban Sustainability Understanding and Behaviour assessment.

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Section: Influential External Factors (Situational/contextual)mentioning

confidence: 99%

Exploring Urban Sustainability Understanding and Behaviour: A Systematic Review towards a Conceptual Framework

2021

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“…All in all, many worldwide destinations implement smart tourism initiatives to improve sustainability and increase competitiveness. Sustainability at these destinations must nevertheless be understood as going beyond environmental conservation (Polese et al, 2018) as economic and social sustainability is also necessary. Therefore, sustainability becomes a fundamental base in the development of smart cities and STs.…”

Section: Citation Mappingmentioning

confidence: 99%

The Past, Present, and Future of Smart Tourism Destinations: A Bibliometric Analysis

Bastidas-Manzano

Sánchez‐Fernández²,

Casado‐Aranda

2020

Journal of Hospitality & Tourism Research

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Despite the emergence of the notion of smart tourism destinations in tourism research, few studies have delved deeply into the topic, and the little research focusing on the subject has not offered an overview of its evolution, current scope, and potential domains of interest. This study aims to fill this gap in literature by applying a bibliometric approach. The current research offers a comprehensive review of 258 investigations published between 2013 and 2019 in outlets indexed by the ISI Web of Science database and other relevant publications on information technology related to hospitality and tourism. The findings indicate the domains of tourism, journals, and themes that merit consideration in smart tourism destination future research and serve both professionals and academics as a guide for future lines to explore.

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“…The concept of resilience does not concern structural characteristics but rather the system capacity to react to negative situations to find solutions and to convert an apparent risk into an opportunity to co-create value. In Service Science, studies on Smart Service ystems (SSS) and business behavior are very relevant [70], [71]. These studies identify complexity of contexts in the attempt to pursue conditions of viability [72], [73].…”

Section: Pn4mentioning

confidence: 99%

Service Design for Resilience: A Multi-Contextual Modeling Perspective

et al. 2020

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This paper introduces a conceptual framework aiming to broaden the discussion on resilience for the design of public services. From a theoretical point of view, the paper explores service design with a Systems Thinking lens. A multi-contextual perspective aiming to analyze, decompose, and design smart cities services where resilience is an input at the service design level is described and the four diamondsof-context model for service design (4DocMod) is introduced. This service model accommodates various actors' contexts in public service design and consists of four design artefacts, the diamonds (See, Recognize, Organize, Do). From a practical point of view, guidelines for the application of the 4DocMod service model extension for resilience are described along with two case studies addressing the recent COVID-19 pandemic that illustrates a clear situation of resilience with insights in multiple contexts. According to the findings of this paper, it is obvious that resilience is not "just" a request. Instead, it plays a higher role within the service system. It is not "just" another Context, either. Instead, it goes through many contexts with different circumstances. In this manner, it is possible to address the qualities through which actors can become resilient, at the service design stage, to ensure continuity of the public services in times of emergency. As our approach using the 4DocMod is proposing, resilience may be is achieved when specific properties are provisioned at information service design level.

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Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities

Cited by 50 publications

References 58 publications

Exploring Urban Sustainability Understanding and Behaviour: A Systematic Review towards a Conceptual Framework

Exploring Urban Sustainability Understanding and Behaviour: A Systematic Review towards a Conceptual Framework

The Past, Present, and Future of Smart Tourism Destinations: A Bibliometric Analysis

Service Design for Resilience: A Multi-Contextual Modeling Perspective

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