Destination service quality, affective image and revisit intention: The moderating role of past experience

Tosun, Cevat; Dedeoğlu, Bekir Bora; Fyall, Alan

doi:10.1016/j.jdmm.2015.08.002

Cited by 214 publications

(210 citation statements)

References 101 publications

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“…Through the model, the multifactorial character of satisfaction as a construct is confirmed, showing the influences existing between the independent variables that condition it. In this sense it is considered that the results obtained are consistent with the elements identified in similar studies in the literature consulted (Buhalis 2000;Echtner and Ritchie 1993;Kozak and Rimmington 1998;Lin, Lee and Chen 2009;Moutinho Luiz et al 2015;Tosun et al 2015;Wang et al 2000;Wang et al 2007;Wang et al 2013). Differences are associated with the results of one or another author regarding the attributes considered or the nomenclature used to name them, but in general they coincide in the latent variables considered as those of attraction, access, lodging and facilities.…”

Section: Discussionsupporting

confidence: 65%

“…Although it was initially considered part of the study variables of high recognition in the international literature on the subject (Tosun et al 2015) such as interaction with the local population and the influence of tourism and tourists in the local reality. These variables were excluded from the final study due to low factor loading, but it was considered that this was influenced by the operating characteristics of the destination studied, where during several years was limited, to ensure greater safety, contact of tourists with the local population.…”

Section: Limitations and Recommendationsmentioning

confidence: 99%

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Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

Pérez-Campdesuñer¹,

García-Vidal²,

Sánchez-Rodríguez³

et al. 2017

Tour. hosp. manag.

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Purpose -To present a model that expresses the relationships observed between a set of independent variables that condition overall satisfaction with a tourist destination, allowing to discover the potential for improvement of this indicator. Methodology -An instrument is designed to measure the satisfaction of tourists with a destination, starting from a list of attributes used in the literature that are submitted to the research of experts. A reliability analysis of the results and an evaluation of construct validity were performed. Through a confirmatory factor analysis, the factorial structure of the set of observed variables was identified. Finally, a structural equations model was created to understand the interrelationship between the variables considered in the study and their incidence in general satisfaction with the destination. Findings -The application of the instrument designed to the calculated sample allowed to identify the latent variables existing in the practical construct studied, identifying through the factorial analysis four aspects associated to the satisfaction of tourists with the destination: access, lodging, facilities and attractions. The construction of the structural equations model corroborated the previous results and evidenced the level of incidence of each factor studied in the overall satisfaction as well as the incidence of each attribute in the factor that integrates. Originality -It is achieved define a structural equations model that represents and explains the relationship between the variables considered in the quality management of a destination and the degree to which they relate to each other and influence the level of satisfaction experienced by tourists.

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Section: Discussionsupporting

confidence: 65%

Section: Limitations and Recommendationsmentioning

confidence: 99%

Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

Pérez-Campdesuñer¹,

García-Vidal²,

Sánchez-Rodríguez³

et al. 2017

Tour. hosp. manag.

View full text Add to dashboard Cite

show abstract

“…In this dimension, it generally looks at a variety of tourism related services, and their quality standards provided by both public and private owned entities at the tourist attractions. Literature reviewed has indicated broad investigation into different themes of service quality in the tourism industry and they include: tourist satisfaction [88,89], human resources [90,91], destination competitiveness [92,93], organizational and financial performance [94,95], and measurement [96,97]. Accordingly, service quality can be evaluated through two broad sub-dimensions: (1) tourism services; and (2) recreation services.…”

Section: Service Qualitymentioning

confidence: 99%

A Self-Evaluation System of Quality Planning for Tourist Attractions in Taiwan: An Integrated AHP-Delphi Approach from Career Professionals

Chen

Huang

et al. 2017

Sustainability

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Abstract:This study seeks to identify a set of key indicators along with weightings for tourist attractions in Taiwan, and develop a quality management self-evaluation mechanism for tourism businesses, using an advanced integrated Analytic Hierarchy Process and Delphi (AHP-Delphi) approach derived from the supply side perspective. This research study comprises two phases:(1) Delphi method analysis that involves 17 experts, providing confirmation about the evaluation criteria; and (2) Analytical Hierarchical Process (AHP) method which aims to allocate weightings to the evaluation criteria from the experts. Findings from the Delphi method analysis revealed the acceptance of two dimensions, six sub-dimensions and 17 indicators as key evaluation criteria. The AHP method analysis indicated that the most significant dimension was managing quality, with tourism services and public sector facilities being the most important sub-dimension and indicator respectively. The self-evaluation mechanism proposed in this planning perspectives can assist tourism businesses and national/regional Destination Management Organization to identify quality management problems and possible ways of enhancing quality tourism, so that tourism experience, and tourist's satisfaction can be further improved effectively between the conflicting views by career professionals.

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“…Tosun believes that a good market image has a positive effect on tourists' willingness to revisit. Zhang considers that promotional materials, marketing methods and the involvement degree of tourists are linked closely with the positive and negative perceptions of a destination's image [39,40]. Assumption H10 is thus proposed (Figure 2): Hypothesis 10 (H10).…”

Section: Hypothesis 8 (H8)mentioning

confidence: 99%

The Perceptual Differences among Stakeholders in the Tourism Supply of Xi’an City, China

Liu

Ying

2017

Sustainability

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Abstract:The stakeholders' perceptual evaluations of the supply structure of destination tourism play an important role in promoting the sustainable development of regional tourism. However, the research on the structural perceptions of destination tourism supply is relatively insufficient in current research on the perceptions of tourism stakeholders. This paper analyzes the perceptual differences among inbound tourists, community residents and tourism practitioners from the core and auxiliary tourism supply dimensions. After having applied the structural equation model in this paper, the advantages and disadvantages of the tourism supply of Xi'an, a famous tourist city in China, were identified. In addition, the findings of this paper are: the inbound tourists have high perceptual sensitivity over the factors of the urban core tourism supply; the community residents have high perceptual sensitivity over the auxiliary tourist supply factors; the tourism practitioners have similar perceptual sensitivity over the factors of urban core and auxiliary tourism supply. The advantageous factors involve tourist attractions, tourist shopping, tourist entertainment, hospitality environment and tourist information. Furthermore, the moderately stable supply factors of Xi'an include tourist transportation, tourist catering, tourist accommodation, marketing as well as safety and security, while the natural environment is the limiting factor. The results support sustainable development and the coordination of different stakeholders in the destinations.

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Destination service quality, affective image and revisit intention: The moderating role of past experience

Cited by 214 publications

References 101 publications

Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

A Self-Evaluation System of Quality Planning for Tourist Attractions in Taiwan: An Integrated AHP-Delphi Approach from Career Professionals

The Perceptual Differences among Stakeholders in the Tourism Supply of Xi’an City, China

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