2017
DOI: 10.3390/su9101751
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A Self-Evaluation System of Quality Planning for Tourist Attractions in Taiwan: An Integrated AHP-Delphi Approach from Career Professionals

Abstract: Abstract:This study seeks to identify a set of key indicators along with weightings for tourist attractions in Taiwan, and develop a quality management self-evaluation mechanism for tourism businesses, using an advanced integrated Analytic Hierarchy Process and Delphi (AHP-Delphi) approach derived from the supply side perspective. This research study comprises two phases:(1) Delphi method analysis that involves 17 experts, providing confirmation about the evaluation criteria; and (2) Analytical Hierarchical Pr… Show more

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Cited by 40 publications
(43 citation statements)
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“…However, the integration of technology within a tourism destination is not the sole condition for becoming smart, and thus the goal is to integrate the whole range of smartness components. For that, ICTs should be complemented with information provided by experts, including government officials and researchers, in order develop an evaluation system for quality management in tourist attractions [71]. Nevertheless, smart tourism draws attention to some issues regarding information governance [72] and appropriately extracting the value of information.…”
Section: Discussionmentioning
confidence: 99%
“…However, the integration of technology within a tourism destination is not the sole condition for becoming smart, and thus the goal is to integrate the whole range of smartness components. For that, ICTs should be complemented with information provided by experts, including government officials and researchers, in order develop an evaluation system for quality management in tourist attractions [71]. Nevertheless, smart tourism draws attention to some issues regarding information governance [72] and appropriately extracting the value of information.…”
Section: Discussionmentioning
confidence: 99%
“…The method was first developed by RAND Corporation in the 1960s to explore ideas and seek consensus among a panel of experts [35,36]. Nowadays, the method is widely used in a variety of sectors, such as nursing studies [37]; marketing [38]; tourism [39]; urban studies [40]; and education [41]. Given the exploratory nature of this study, using the Delphi method was an appropriate way to address the research goals.…”
Section: Methodsmentioning
confidence: 99%
“…Moreover, the Delphi method was used alone [90,98,99,[103][104][105][106] or with other quantitative and/or qualitative investigative instruments, for example, Data Envelopment Analysis (DEA) [91,94,95,107], Analytic Hierarchy Process (AHP) [94,[107][108][109][110][111][112][113][114], cluster analysis [92,115,116] or Nominal Group Technique (NGT) [117][118][119][120][121]. NGT aims at building consensus among different stakeholders belonging to a group [114] and it is useful when difficulties in identifying problems and their solution within a community or group occur [122].…”
Section: Methodsmentioning
confidence: 99%