Destination image repair during crisis: Attracting tourism during the Arab Spring uprisings

Avraham, Eli

doi:10.1016/j.tourman.2014.10.003

Cited by 265 publications

(193 citation statements)

References 27 publications

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“…It should be admitted though that many actions were taken to repair the country's image and recover the losses that took place by the decline of tourists' arrivals. Avraham (2015) stated that it's surprising to find that only few studies focused on managing tourism crises and crisis communication in the region of the Middle East, a great amount of accumulating knowledge worldwide on this issue could have been utilised to deal with the consequences of the current unrest by decision makers and marketers.…”

Section: Figure 1: the Economic Impact Of Arab Spring On Different Comentioning

confidence: 99%

Tourism Crisis Management in Jordan: an Overview

Tayeh

Mustafa

2018

ASSRJ

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The Arab Spring had its negative effects on tourism in the region of the Middle East. This research note aims to make overview of strategies adopted by Jordanian Tourism Public Authorities to repair the image in time of crisis to bring back tourists; a short discussion is then made on political crisis management, which then was referred to in giving recommendations to enhance the performance of these authorities in dealing with such crisis.

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Section: Figure 1: the Economic Impact Of Arab Spring On Different Comentioning

confidence: 99%

Tourism Crisis Management in Jordan: an Overview

Tayeh

Mustafa

2018

ASSRJ

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“…Social media are the richest and most diverse source of online information (Költringer & Dickinger, 2015), offering comprehensive and useful information for those participants who sometimes published tourist information on the Internet (Llodra-Riera et al, 2015). Further improving destination image thanks to tourist's participation (Lyu, 2016), even in problematic contexts (Avraham, 2015). However, perceived destination image might change depending on the publisher of the information, be it the DMO or the tourists themselves (Lim et al, 2012;Stepchenkova & Zhan, 2013).…”

Section: Social Media and Official Websites Relevance In Destination mentioning

confidence: 99%

Destination Image on the DMO's Platforms: Official Website and Social Media

Molinillo

Liébana‐Cabanillas

Anaya‐Sánchez

2017

TMS

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Tourists usually configure and develop ideas about possible destinations based on information previously gathered from both social media and the official web of the destination management organization (DMO). In spite of the relevance of said information sources, there have not been many studies evaluating how these different sources influence the destination image. This research proposes a model intended to explain the image creation process of a destination taking into account both the DMO's online platforms and the perceived psychological distance. The proposed model is tested with an empirical study including a questionnaire which collects data from 264 participants. The validity of the model is reviewed through PLS analysis. Results show that the psychological distance does not influence the overall destination image. In addition, the overall destination image can be estimated to a larger extent when tourists approach social media as their main source of information. Implications and conclusions are discussed.Keywords: Destination image, psychological distance, tourism website, social media, DMO. ResumenLos turistas se forman una imagen del destino teniendo en cuenta la información recibida a través de canales como los medios sociales y la web oficial de la Organización Gestora del Destino (OGD). A pesar de la relevancia de estos canales pocos trabajos han analizado las posibles diferencias en su influencia en la formación de la imagen. Adicionalmente, el efecto de la distancia psicológica en el proceso de construcción de la imagen del destino no ha sido suficientemente evaluado en un contexto online. En esta investigación se propone un modelo para explicar la formación de la imagen del destino en función de la fuente de información online empleada y de la distancia psicológica percibida. El modelo propuesto es contrastado con un estudio empírico con 264 encuestados, mediante un análisis PLS. Los resultados muestran que la distancia psicológica no influye en la imagen global del destino. Además, la imagen global del destino puede estimarse en mayor medida cuando los turistas abordan los medios sociales como su principal fuente de información. Se discuten las implicaciones y las conclusiones.Palabras clave: Imagen del destino, distancia psicológica, sitio web oficial de turismo, medios sociales, OGD.

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“…Taking the example of the Arab Spring, Avraham (2015) explains that different methods have been used by Middle Eastern countries to improve their image: censuring media, threatening news people, and organising events to shift the international media attention from a negative position to something more positive. For Alvarez & Campo (2014), these types of destinations should adopt crisis management strategies more fully and develop a better understanding of the factors that influence the image of their country, thus attempt to improve feelings and emotions of the potential target market towards the destination.…”

Section: Communication In Tourismmentioning

confidence: 99%