Designing Port Services Via Fuzzy Quality Function Deployment

Abstract

However, this study focuses on the design of port services in accordance with the customer requirements. At this time, the following basic questions have to be answered: What are the customers' expectations from a port? How can these expectations be identified? How can the services be designed or improved to satisfy these expectations? This study searches for the answers to such questions. Further, this study intends to come up with a proposal for designing and developing port services that are capable of satisfying the customer requirements using Fuzzy Quality Function Deployment (FQFD). Subsequently, an existing questionnaire was