Designing patient-centric information displays for hospitals

Abstract

Designing Patient-Centric Information Displays for Hospitals ABSTRACTElectronic medical records are increasingly comprehensive, and this vast repository of information has already contributed to medical efficiency and hospital procedure. However, this information is not typically accessible to patients, who are frequently under-informed and unclear about their own hospital courses. In this paper, we propose a design for in-room, patient-centric information displays, based on iterative design with physicians. We use this as the basis for a Wizard-of-Oz study in an emergency department, to assess patient and provider responses to in-room information displays. 18 patients were presented with real-time information displays based on their medical records. Semi-structured interviews with patients, family members, and hospital staff reveal that subjective response to in-room displays was overwhelmingly positive, and through these interviews we elicited guidelines regarding specific information types, privacy, use cases, and information presentation techniques. We describe these findings, and we discuss the feasibility of a fully-automatic implementation of our design.

Characterizing patient-friendly "micro-explanations"of medical events

“…Recent work has demonstrated the benefits of computer-based presentation of medical data to hospital patients, through kiosks [5], in-room displays [9] or agents [1]. This work motivates ours, which opens a new approach for automatic content generation for these patient-facing media.…”

Supporting Families in Reviewing and Communicating about Radiology Imaging Studies

“…One line of research addressed gaps in patient knowledge about the care process through the design of displays to deliver timely information. Wilcox et al proposed and piloted a design for large, patient-centric information displays to keep emergency department patients informed about the status of their care using data in the patients electronic record [35], while Pfeifer Vardoulakis and colleagues prototyped mobile displays for a similar purpose [25]. Bickmore et al introduced a bedside mobile kiosk through which an animated virtual nurse agent teaches low-literacy hospital patients about their post discharge care plan [5].…”

Innovative Technologies for Medical Education

“…Ong et al [18] presented a literature survey of doctor-patient communication, summarizing the key topics of information exchange, interpersonal relationship building, and shared medical decision making. Wilcox et al [19] proposed a design for patient-centric information displays to deliver useful information to a patient during an emergency room visit, since the patients are frequently under informed. Previous work has also demonstrated that technology can positively impact communication.…”