“…These differences include amongst others, gender differences (Ford and Miller, 1996), system experience (Holscherl and Strubel, 2000), prior knowledge and spatial ability (Mayer and Gallini, 1990), occupational experience (Durling et al, 1996), culture differences (De Vita 2001;Fry 1975), cultural andvocational (Al-Khatib, 2007) and cognitive styles (Durfresne and Turcotte, 1997;Shih and Gamon, 1999). However, individual differences make designing learning systems a complex task that requires flexibility in terms of accommodating a wide range of characteristics (Galitz, 2002;Papanikolaou et al, 2006), and for such systems to be interactive, certain qualities and principles need to be applied to different learners' needs . Effective use of Computer Mediated Communication (CMC) can result in an increase, not a decrease, in learning interactions such as student-student and instructor-student interactivity (Lavooy & Newlin, 2003), and technology tools can be used to communicate, scaffold, and clarify course concepts and content while engaging students with information (Solvie and Kloek, 2007).…”