Designing emotion-centred Product Service Systems: The case of a cancer care facility

Stacey, Patrick; Tether, Bruce

doi:10.1016/j.destud.2015.06.001

Cited by 30 publications

(22 citation statements)

References 41 publications

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“…We, thus, suggest that media that are more widely used should be designed as to take into account the individual's preferences and choices regarding use (e.g. Stacey and Tether, , p. 114). One avenue for future research that naturally suggests itself from this finding is the investigation of separate media through separate nomological models in terms of their users, workplace stress generating potential and circumstance of use.…”

Section: Discussionmentioning

confidence: 99%

Workplace stress from actual and desired computer‐mediated communication use: a multi‐method study

Stich¹,

Tarafdar²,

Cooper³

et al. 2017

New Technol Work Employ

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The use of computer‐mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer‐mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer‐mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi‐method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co‐workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.

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Section: Discussionmentioning

confidence: 99%

Workplace stress from actual and desired computer‐mediated communication use: a multi‐method study

Stich¹,

Tarafdar²,

Cooper³

et al. 2017

New Technol Work Employ

Self Cite

View full text Add to dashboard Cite

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“…7 [145][146][147][148][149] User perspectives in the design process Design process These papers investigated how the consumer or user was integrated into the design process of specific circular solutions. 6 [150][151][152][153][154][155] Theoretical inquiries…”

Section: Meaning Of Consumptionmentioning

confidence: 99%

“…A similar approach was used with a housing development by Dewberry et al [151]. More recently, studies on the design process of circular solutions focussed on how specific elements such as emotion were included in a PSS design in the health sector [154]. Such studies have also questioned how user-centred design was used to develop a sharing solution [152], or how design research infrastructures that integrate users can inform solutions development [153].…”

Section: Meaning Of Consumptionmentioning

confidence: 99%

Consumption in the Circular Economy: A Literature Review

2018

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A circular economy (CE) aims at decoupling value creation from waste generation and resource use by radically transforming production and consumption systems. Recent reviews on the topic of the circular economy have indicated that cultural barriers are a significant factor hindering the diffusion of so-called 'circular' business models, particularly the lack of consumer-or user-acceptance. However, none of them has provided an overview of the existing literature addressing such issues that can help academics and practitioners better understand consumption considerations when addressing the circular economy. Motivated by these observations, this paper presents the results of a literature review that summarises and discusses insights from 111 articles in terms of the problem area, theoretical approaches, methods, and tools that have been used to collect and analyse data, the main issues, and identified research gaps. The results show that most of the existing scientific work on the circular economy and circular solutions addressing consumption has focussed on identifying factors that drive or hinder the consumption of circular solutions. A smaller but expanding set of articles has focussed on offering insights into the nature, meaning, and dynamics of consumption in the context of the circular economy. According to this set of articles, consumption in the circular economy is anonymous, connected, political, uncertain, and based on multiple values, not only utility. A smaller set of papers has explored the integration of user and consumer perspectives into design processes. Although these contributions are relevant, opportunities for further research are still open, particularly regarding socio-material and cultural aspects of consumption in the context of the circular economy, and the role of digitalisation. In addition, more work could be done regarding strategies to foster not only acceptance but also the adoption and diffusion of the circular economy. Based on the findings of this literature review, some ideas for a research agenda on the issue of consumption in the circular economy are outlined.

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“…As mentioned above, although provoking positive emotions is likely to be a key factor for the achievement of technology epiphany, only a few studies on integrated products and services have focused on it. For example, Stacey and Tether (2015) found that designers paid attention to the positive emotional chain reactions in the processes of new PSS development. This study also found that the designer drove the development of an integrated emotion-centric product and service in technology epiphany.…”

Section: Discussionmentioning

confidence: 99%

Technology Epiphany and an Integrated Product and Service

Goto

2017

Journal of Technology Management & Innovation

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This study aims at exploring how an integrated product and service contributes to achieving Innovation of Meaning (IoM) or technology epiphany. Existing IoM studies have focused on intended meaning (as defined in new product development) and ignored the received meaning that users reconstruct. The process by which a user assigns meaning to things can not only be static but also dynamic. This study focuses on integrated products and contexts offered by services and analyses the case of Japan's largest manufacturer of ankle-foot orthoses. The results show that the service guides the users to reconstruct the meaning in dynamic cognitive processes and use the metaphors that contribute to the consistency between products and services.

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Designing emotion-centred Product Service Systems: The case of a cancer care facility

Cited by 30 publications

References 41 publications

Workplace stress from actual and desired computer‐mediated communication use: a multi‐method study

Workplace stress from actual and desired computer‐mediated communication use: a multi‐method study

Consumption in the Circular Economy: A Literature Review

Technology Epiphany and an Integrated Product and Service

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