Workplace stress from actual and desired computer‐mediated communication use: a multi‐method study

Abstract

The use of computer‐mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer‐mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer‐mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi‐method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co‐workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.

Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis

“…Given the need for greater disciplinary cooperation between the psychological and technological approach to technostress, at a second research level a co-authorship analysis was carried out at the country, institution, and author levels. The results obtained show that, at the country level, the United States dominates knowledge production in technostress, but at the institutional level, with a critical research mass, the University of Lancaster is noteworthy and, in particular, the position reached by Tarafdar [5,22,29,[101][102][103][104][105][106][107][108][109] among the prolific authors. In addition to dominating research with a technological focus, this English University and its researcher achieve high centrality levels, which allows powerful articulation within the academic network, given the multiple co-authorships that they maintain in a distributed way.…”

Disconnecting to Detach: The Role of Impaired Recovery in Negative Consequences of Workplace Telepressure

“…Importantly, ICT demands have been shown to predict stress and strain outcomes above and beyond traditional job demands (Day et al, 2012;Stich, Tarafdar, Cooper, & Stacey, 2017). As such demands are associated with higher levels of telepressure among workers (Barber & Santuzzi, 2015), we expect people with high levels of workplace telepressure to suffer from impaired psychological health outcomes and reduced work productivity.…”

Paradoxical implications of personal social media use for work

“…Work pressure involves a more intense work experience, characterised by a sense that one must consistently work harder or faster or that workplace demands are surpassing the resources necessary to meet them (Chesley, 2014). ICT use may be related to pressures to respond quickly or be available all the time, increased work, and misunderstandings due to mediated cues and response delays, fostering work-life conflict and overload, and subsequent anxiety, stress, and burnout (Stich et al, 2017). SNS especially increase the experience of perpetual contact and provide the potential for ambient awareness (Katz and Aakhus, 2002;van Zoonen et al, 2016b), thereby challenging traditional limitations and work norms of time and space.…”

“…Of course, other factors also influence the nature of direct and indirect effects. For example, one influence on such paradoxical effects of ICTs, such as stress, is the extent to which one's actual use of various media matches their preferred use (Stich et al, 2017).…”