Designing an over-the-counter consumer decision-making tool for older adults

Abstract

This paper illustrates the use of an iterative user-centered process in the formative stages of design and its usefulness for understanding aspects of the technology design that are useful to older adults when making decisions about OTC medication. The technology support mechanisms included in the initial model were revised based on the results from the iterative design sessions and helped to refine and conceptualize the system being designed.

Older adults’ views on eHealth services: a systematic review of scientific journal articles

“…information with others[45][46][47][51- 54][62][65], to receive feedback[49][62][64] or to prepare for encounters with health professionals[54]. eHealth services were also used to enable health management[39][41][46][47][49][52-54][58][60][62-66]. More specifically, based on the reviewed studies, eHealth services allow older adults to set goals [58][66], track their own behavior or symptoms [46][49][51][53-54][56][63-66], plan and schedule own actions [49][52][54][56][64], and remind about them [43][49][54][56][58][63][64][65].…”

Current Knowledge about Providing Drug–Drug Interaction Services for Patients—A Scoping Review

“…Finally, a study by Martin-Hammond et al shows an iterative design process of a prototype developed to help people with OTC drugs [52]. Among other features, the prototype included a DDI service.…”

Understanding older adults' medication decision making and behavior: A study on over-the-counter (OTC) anticholinergic medications

“…To design a consumer-oriented intervention to reduce anticholinergic medication use, it is imperative to understand the product’s future end-users, how they currently make medication-related decisions, and how upstream factors influence ultimate decisions and behavior. 32,33 Known by the axiom “know thy user,” obtaining this understanding is an industry best-practice for designing effective, usable, satisfying user-centered solutions. 34 In practice, attaining an appropriately broad and deep understanding of a healthcare consumer, their perceptions, abilities, tasks, tools, and contexts requires multiple methods.…”