Designing a reverse logistics operation for short cycle time repair services

Amini, Mehdi; Retzlaff-Roberts, Donna; Bienstock, Carol C.

doi:10.1016/j.ijpe.2004.05.010

Cited by 106 publications

(65 citation statements)

References 15 publications

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“…Over the years, the after-sales services have also embraced the reverse flows, handling endof-life returns as well as return, repair and disposal of failed components (Cohen et al, 2006). A number of studies that design network logistics for such post-sales services have emerged (Amini et al, 2005;Du and Evans, 2008;Eskandarpour et al, 2013Eskandarpour et al, , 2014.…”

Section: Literature Reviewmentioning

confidence: 99%

After-sales services network design of a household appliances manufacturer

Altekin

Aylı

Şahin

2017

Journal of the Operational Research Society

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TurkeyAfter-sales services have become high-margin businesses that account for larger portions of corporate profits. Delivering the after-sales services is challenging as after-sales services supply chains are significantly different than production-distribution supply chains. The literature provides little guidance on the use of quantitative methods for after-sales services network design. We present a mixed integer linear programming problem formulation to determine warehouse locations, assign repair vendors to facilities and choose mode of transportation while minimizing the total network cost. We transform the large-scale real-life problem of a household appliances manufacturer into a smaller scale to solve optimally in reasonable time. Through a scenario-based approach, we evaluate different configurations of a decentralized network with choices of transportation mode. We test the sensitivity of the solutions. The total cost decreases with additional choices of transportation mode and only slightly increases with the next-day delivery policy while the network solution may change significantly.

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Section: Literature Reviewmentioning

confidence: 99%

After-sales services network design of a household appliances manufacturer

Altekin

Aylı

Şahin

2017

Journal of the Operational Research Society

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“…É imperativo manter em consideração na pesquisa que as atividades de gerenciamento de serviços, como o reparo, dependem fortemente de uma logística reversa eficaz (AMINI et al, 2005).…”

Section: Revisão Da Literaturaunclassified

Operacionalização Da Logística Reversa Em Soluções Circulares: Mapeamento Das Responsabilidades Dos Stakeholders

Trevisan¹,

Guzzo²,

Costa³

2017

Blucher Design Proceedings

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RESUMO INTRODUÇÃOO modelo linear de produção e consumo, sustentado pelas atividades de "extrair, transformar e descartar", foi imprescindível para a evolução da economia global. Porém, qualquer sistema que baseia-se no consumismo, e não no uso sustentável e restaurativo dos recursos, prevê consideráveis perdas ao longo da cadeia de valor (AZEVEDO, 2015). Em vista disso, a economia circular propõe uma ruptura do sistema linear para um modelo que diminua o consumo de energia e matérias-primas e, ao mesmo tempo, maximiza a utilização de recursos renováveis ou recicláveis (AZEVEDO, 2015; ELLEN MACARTHUR FOUNDATION, 2015).Soluções no contexto da Economia Circular buscam fechar os ciclos de materiais, através da utilização dos recursos repetidamente (YUYAN, 2010), de uma forma que aumente a entrega de valor ao cliente e a geração de lucros para as organizações (ELLEN MACARTHUR FOUNDATION, 2015; fig.1). Dessa forma, os ciclos técnicos, composto por componentes e produtos manufaturados, precisam estar em circularidade, por meio do reuso dos produtos, de módulos ou componentes dos produtos e materiais ( VAN DEN BERG;BAKKER, 2015).

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“…According to (Saccani, Johansson, and Perona 2007;Amini, Retzlaff-Roberts, and Bienstock 2005;Wilson, Bostrom, and Lundin 1999), after sales service have been categorized into three main activities; 1) field technical assistance, encompassing, installations, training, product upgrade, software services, check-up, routine maintenance, repairs (warranty work and out of warranty repairs), and product disposal, 2) spare parts distribution, spare part inventory management, delivery of spare parts, direct and reverse flows, and customer order management, 3) customer care, providing technical and commercial information and services such as product registration, warranty extension, and complaint management to end users. Examples of manufacturing based services include payment plan services, installation, maintenance, repair, spare parts supply, basic and extended warranties, training, online, phone, consulting, upgrade… etc.…”

Section: Introductionmentioning

confidence: 99%

A simulation based continuous improvement approach for manufacturing based field repair service contracting

Owida

Byrne

Heavey

et al. 2016

International Journal of Production Research

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Abstract:This paper develops and tests a novel extension to traditional supplier selection practice, with a particular focus on the concluding stages of a manufacturing based field service. Action based research was used to design and develop a discrete event simulation (DES) decision support for a large multinational manufacturing organisation with a significant after sales service supply chain.The framework has been designed to identify and validate the value attributable to collaborative supplier contracting with built in costed performance improvement targets. Use of the framework in the case organization was found to produce greater cost savings over traditional practice, facilitating extended supply chain contracts. The results provide evidence of the high level of savings achievable whilst also improving customer delivery through targeted service improvements over the contracts life cycle. This framework advances beyond the prevalent practice of cost focused short term adversarial supply contracting and is innovative in terms of its continuous improvement simulation based framework design.

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Designing a reverse logistics operation for short cycle time repair services

Cited by 106 publications

References 15 publications

After-sales services network design of a household appliances manufacturer

After-sales services network design of a household appliances manufacturer

Operacionalização Da Logística Reversa Em Soluções Circulares: Mapeamento Das Responsabilidades Dos Stakeholders

A simulation based continuous improvement approach for manufacturing based field repair service contracting

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