2016
DOI: 10.1080/00207543.2016.1187774
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A simulation based continuous improvement approach for manufacturing based field repair service contracting

Abstract: Abstract:This paper develops and tests a novel extension to traditional supplier selection practice, with a particular focus on the concluding stages of a manufacturing based field service. Action based research was used to design and develop a discrete event simulation (DES) decision support for a large multinational manufacturing organisation with a significant after sales service supply chain.The framework has been designed to identify and validate the value attributable to collaborative supplier contractin… Show more

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Cited by 8 publications
(5 citation statements)
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“…Stages I, II, and III were performed in the assembly line structured in the Learning Factory. Plant simulation software was adopted in this study as the virtual modeling environment used in Stage V. The plant simulation system, which uses a discrete event-based framework for dynamic process modeling, has been widely applied in the production environment as presented in Owida Byrne, Heavey, Blake, and El-Kilany (2016).…”
Section: Methodsmentioning
confidence: 99%
“…Stages I, II, and III were performed in the assembly line structured in the Learning Factory. Plant simulation software was adopted in this study as the virtual modeling environment used in Stage V. The plant simulation system, which uses a discrete event-based framework for dynamic process modeling, has been widely applied in the production environment as presented in Owida Byrne, Heavey, Blake, and El-Kilany (2016).…”
Section: Methodsmentioning
confidence: 99%
“…References Publications Annotate costs using a cost model [3], [5], [6], [12], [13], [17], [23], [25], [27], [28], [31], [40]- [42], [46], [48], [49], [51], [53], [56], [59], [61], [63], [67], [71] 25 (37%) Propose performance indicators [20], [32], [34]- [36], [45], [50], [52], [54], [58], [65], [69], [72], [74]- [78] 18 (26%)…”
Section: Categorymentioning
confidence: 99%
“…This model assumes no sequential process changes. This approach aims to conduct several experiments to evaluate system performance (Owida et al, 2016) and increase system productivity (Kampa et al, 2017). This approach's implementation can be used for industrial services related to queuing processes such as bank tellers where the number of customers queuing changes discretely, determining the amount of inventory in warehouses and determining cycle times in supply chain strategies.…”
Section: Supply Chain Of Distribution Channelmentioning
confidence: 99%
“…Furthermore, the need for added value analysis of cowhide products is related to the product's processing time to carry out production activities. Researchers measured the production system's performance based on time variables by implementing a discrete event simulation approach (Kampa, Gołda & Paprocka, 2017;Owida, Byrne, Heavey, Blake & El-Kilany, 2016). Thus, this study's problem is focused on determining the business unit utilization of added value for food products in the supply chain of the distribution channel in Indonesia.…”
Section: Introductionmentioning
confidence: 99%