Design ethnography in information systems

Baskerville, Richard; Myers, Michael

doi:10.1111/isj.12055

Cited by 75 publications

(50 citation statements)

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“…A database where relevant data fields can be flexibly generated, changed and linked can emerge as an imperfect, interactive representation of the patterns of interaction and the information space itself, capturing important properties, statistics for actors and ICT facilities, as well as information artefacts. This is an iterative process and helps in combination with the development of design probes and prototypes to deploy in the research setting (Baskerville and Myers 2014). Thus, structured databases may present a 'structure' for a technical prototype and thus inform the technical intervention.…”

Section: Discussionmentioning

confidence: 99%

“…The rule codes provide institutional categories and are inductive concepts (arising from the framework; see Figure 2). On the other hand, a markup of the chronology of actions taken by participants and official decision-makers over time establish a chronology of action (Baskerville and Myers 2014) arising from the dataset. Analysts could, for example, employ what Saldaña (2012) termed process coding to identify recurring interactions across a range of participants and action situations.…”

Section: How To Link Context and Action Through A Suitable Coding Schmentioning

confidence: 99%

“…In such contexts, it is usually of interest to consider not only direct end-users, but also the needs of those sponsoring the technology, maintenance staff and operators. Design of ethnographic approaches include 'potential rationing'; in other words, a future design possibility as well as a co-design (Baskerville and Myers 2014). Here, the interactive template of the IAD helps to ask essential institutional questions necessary to embed the technical intervention across various actor groups.…”

Section: Interpretative or Pragmatic Approaches And Their Influence Omentioning

confidence: 99%

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Designing in between Local Government and the Public – Using Institutional Analysis in Interventions on Civic Infrastructures

Weise

Coulton

Chiasson

2017

Comput Supported Coop Work

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Abstract. Adapting and changing the systems and technologies involved in civic engagement with local government is among the key challenges of collaborative technologies for political participation. In such contexts, both existing sets of technologies and ingrained, often formalised practices, the 'rules of the game', constrain any opportunity for intervention. Additionally, 'civic' and expert groups with conflicting agendas and divergent demands on public choices assert their influence in these transformation programmes. The article argues that established methods in collaborative systems design have thus far overlooked the role of recurring actions involved in public participation as well as the formal rules and ingrained practices that construct them. Yet, such patterns present a valuable resource for design interventions. Thus, based on an institutional approach, the article outlines a methodology for requirement gathering by mapping the relations of actors, software and their use along identifiable action situations. The method called for a dialogue between socio-technical-spatial contexts of public service and specific actions taking place within it. Drawing on a case of organising civic engagement in urban planning, the article discusses how to find and trace existing practices across social settings, information technologies and material contexts where engagements take place. The approach underscores the existing institutional contexts in inspiring, opening and constraining the opportunities to support 'civics'.

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Section: Discussionmentioning

confidence: 99%

Section: How To Link Context and Action Through A Suitable Coding Schmentioning

confidence: 99%

Section: Interpretative or Pragmatic Approaches And Their Influence Omentioning

confidence: 99%

See 1 more Smart Citation

Designing in between Local Government and the Public – Using Institutional Analysis in Interventions on Civic Infrastructures

Weise

Coulton

Chiasson

2017

Comput Supported Coop Work

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“…The ethnographic research approach is selected because it provides IS researchers with insights into the human, social and cultural aspects of IS information development and application [23]. Ethnographic research will enable me to see "what people are doing as well as what they say they are doing" [24] through participant observation [25].…”

Section: Methodsmentioning

confidence: 99%

Predicting Pregnancy Complications in Low Resource Contexts

Nyende

2017

Proceedings of the IS4SI 2017 Summit DIGITALISATION FOR a SUSTAINABLE SOCIETY, Gothenburg, Sweden, 12–16 June 2017.

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Abstract:The United Nations listed maternal mortality as a major problem especially in developing countries. Predictive models that predict pregnancy complications have been suggested as an intervention to reduce maternal mortality but at the moment, many are not used in clinical practice. This study proposes a service-dominant perspective as an alternative use of predictive models to create value for maternal healthcare. I anticipate that through the use of the service innovation framework and social capital theory, I can study how health practitioners and pregnant women can be empowered with skills and knowledge to predict pregnancy complications and trigger collaborative value creation.

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“…In the second paper, Myers and Baskerville contribute new methodological insights in their argument for active engagement by IS researchers during the conduct of ethnographic work. While most ethnographic research in information systems has been based on the traditional anthropological model in which the ethnographer observes but does not actively seek to change the situation, they argue for the incorporation of action research perspectives into ethnographic research.…”

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confidence: 99%

Editorial

Powell¹

2014

Information Systems Journal

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EditorialThis issue is the first of ISJ's 25th volume and, as is customary on such anniversaries, this editorial reflects on the life of the ISJ and on its future.The editors-in-chiefs have periodically analysed the nature of the papers that ISJ publishes, most recently in the valedictory editorial by David Avison and Guy Fitzgerald in volume 22 (Avison & Fitzgerald, 2012). This looked at papers in the first 21 volumes. Here we update this analysis by reflecting on the content in the last three volumes and consider how we need to develop the journal further.The last three volumes, 22-24, comprised 64 papers. ISJ has moved from four issues a year to six and the number of papers published in each volume has increased from around 17.3 to 21.3. The move to six issues a year was occasioned by increases in good quality submissions and a desire to ensure that the time between acceptance and publication was shorter. In these 64 papers, we see many of the publication trends identified in earlier papers exacerbated.The 64 papers were produced by 177 authors (some authors produced more than one paper, of course) with an average of 2.77 authors per paper. Remarkably, only 4 single authored papers were published (6.25%) cementing a decreasing trend of 32.4% single authored papers in volumes 1-17 and 13.6% in volumes 18-21. Papers with four authors are now quite common, and some have five or six. While single authored papers are often preferred by tenure and promotions committees, the trend in IS, or at least in the ISJ, is for multi-authored papers.ISJ is continuing to becoming more global, with the authors of papers more geographically diverse. Avison and Fitzgerald identified the reduction in UK papers in the ISJ, the plateauing of contributions from North America and the increases from Asia-Pacific. UK contributions in the most recent volumes have fallen from 16% to 14.2%. North American contributions drop from 40.8% to 36.7%, while Asia-Pacific authors now comprise 20.3% of the total (up from 18.9%) and Europe (excluding the UK) hosts 28.2% of contributors (up from 22.3%).Taken together, the increase in author numbers and their greater geographical spread means that more papers are co-authored by people from different geographical regions. Indeed, within regions there is a sense that co-authors work in different countries, and even within countries, co-authors are seldom co-located in the same institution -and where they are, they are often not in the same academic unit. Given the global nature of IS, and the multiple perspectives upon it that need to be brought to bear, this diversity appears healthy.In a different aspect of diversity, the gender balance of authors continues to become more even. 35% of the most recent paper authors are female, compared to 14.4% in volumes 1-6, 19.8% in volumes 13-17 and 28% in the volumes 18-21.

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Design ethnography in information systems

Cited by 75 publications

References 67 publications

Designing in between Local Government and the Public – Using Institutional Analysis in Interventions on Civic Infrastructures

Designing in between Local Government and the Public – Using Institutional Analysis in Interventions on Civic Infrastructures

Predicting Pregnancy Complications in Low Resource Contexts

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