Design and validation of an aircraft seat comfort scale using item response theory

Menegon, Lizandra da Silva; Vincenzi, Silvana Ligia; Andrade, Dalton Francisco de; Barbetta, Pedro Alberto; Merino, Eugênio Andrés Díaz; Vink, P.

doi:10.1016/j.apergo.2017.03.005

Cited by 25 publications

(23 citation statements)

References 26 publications

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“…Seat comfort is considered to be one of the most important factors in airline selection (Da Silva Menegon et al 2017). In recent years, passengers have also seen seat comfort as an increasingly attractive service item (Chou et al 2011).…”

Section: Hypotheses Developmentmentioning

confidence: 99%

“…Seat comfort becomes even more critical on long-haul flights (Šebjan et al 2017). Seat comfort is an important factor that allows airlines to differentiate from their competitors while providing a more satisfactory service experience (Da Silva Menegon et al 2017). Ostrowski et al (1993) reported that seat comfort has the highest impact on service quality.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

See 1 more Smart Citation

The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry

Atalık

Bakır

Akan

2019

Administrative Sciences

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The main purpose of this study was to investigate the effect of in-flight service quality on value for money for business passengers in airlines. In this study, in-flight service quality included four dimensions—seat comfort, staff service, food and beverages, and in-flight entertainment—while value for money was used as a dichotomous variable. In the study, 1096 business passenger reviews were employed through secondary data. Logistic regression analysis was used to investigate the relationships between the variables and finally the success of classification was tested by the ROC (Receiver Operating Characteristics) curve. As a result, the findings indicate that the proposed logit model sufficiently explains the relationship between in-flight service quality and value for money in business passengers. Moreover, the study provides a deep understanding of how passengers perceive in-flight service quality in business class. The study also reveals that seat comfort has the highest impact on value for money.

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Section: Hypotheses Developmentmentioning

confidence: 99%

Section: Hypotheses Developmentmentioning

confidence: 99%

The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry

Atalık

Bakır

Akan

2019

Administrative Sciences

View full text Add to dashboard Cite

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“…An instrument can only be considered valid if it is capable of adequately capture one pre-specified underlying concept 21,30 .…”

Section: Discussionmentioning

confidence: 99%

“…One of the great advantages of IRT in relation to CTT is to allow the achievement of a scale where the items and individuals are positioned and interpreted in the context of the study. For this, it uses models, such as the three-parameter One-Dimensional Logistic Model, proposed by Bock & Zimowski 19 , in which the first parameter shows the discrimination index of the item; the second, the difficulty index of the item, which is measured on the same scale as the respondent´s latent trace, and the third parameter, the probability of correct response by chance 18,20,21 .…”

Section: Introductionmentioning

confidence: 99%

An instrument calibrated by Item Response Theory to assess knowledge about head and neck cancer

Borghi¹,

Rodrigues²,

Biasoli³

et al. 2019

Arch. Head Neck Surg.

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“…Therefore, if the rule is applied inflexibly, many items will not be used and the scale is harmed. For example, Alves and Bornia (), Milnitz and Tubino (), and Menegon et al () use items that meet two of the three criteria. Trierweiller et al () use items that meet only one anchoring criteria, with the amount ≥0.64 considered as a high probability of positive response.…”

Section: Theoretical Referencementioning

confidence: 99%

Reporting on supply chain sustainability: Measurement using item response theory

Fernandes

Bornia

2018

Corp Soc Responsibility Env

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The purpose of this article is to measure the level of reporting about supply chain sustainability using item response theory (IRT). IRT allows inserting items and their respondents into a single scale and creating interpretable scales. An instrument composed of 24 items was prepared and applied to 345 sustainability reports from companies in 21 sectors of the Brazilian economy. It used Samejima's gradual response model to construct a scale to measure the level of reporting on supply chain sustainability. As a result, five interpretable levels were identified in the scale constructed (Minimum, Low, Medium, Medium High and High). The reporting about the supply chain in most of the sustainability reports analyzed (48.41%) is concentrated at the scale's lowest or minimum level: 24.93% are at the second or low level, 2.61% are at the medium level, and only 0.29% of the reports are at the high level of the scale.

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Design and validation of an aircraft seat comfort scale using item response theory

Cited by 25 publications

References 26 publications

The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry

The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry

An instrument calibrated by Item Response Theory to assess knowledge about head and neck cancer

Reporting on supply chain sustainability: Measurement using item response theory

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