1991
DOI: 10.21273/jashs.116.1.161
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Description of Florists' Cognitive Structure and Perceived Performance of Supplier Services through Second-order Factor Analysis

Abstract: Retail florists' performance ratings of services provided by wholesale growers, wholesale florists, and grower-shippers/brokers were factor-analyzed to yield a hierarchical classification of customer service in floral distribution. Nine customer service factors were identified and three major independent classes of customer service were defined, including 1) physical distribution, 2) marketing, and 3) product quality services. Florists rated the performance of suppliers' physical distribution services higher t… Show more

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“…keting services and product quality (Prince et. al., 1991), whereas garden centers and landscapers felt that product characteristics were more important than supplier services for making purchase decisions (Makus et.…”
Section: Additional Index Words Marketing Consumer Preference Product Evaluationmentioning
confidence: 99%
“…keting services and product quality (Prince et. al., 1991), whereas garden centers and landscapers felt that product characteristics were more important than supplier services for making purchase decisions (Makus et.…”
Section: Additional Index Words Marketing Consumer Preference Product Evaluationmentioning
confidence: 99%
“…Many floriculture businesses search for marketing niches actively (Armitage, 1986;Behe et al 1992aBehe et al , 1992bBehe and Wolnick, 1991;Prince et al, 1990Prince et al, , 1991Rhodus, 1989). Plant breeders try to improve cultivated species after identifying flaws or unfilled industry needs in the current cultivars.…”
mentioning
confidence: 99%
“…New crop developers also are trying to fill open niches by finding new species with the appropriate characteristics (Armitage, 1986). Similarly, Prince et al (1990Prince et al ( , 1991 surveyed retail florists and mass marketers concerning services provided by floral suppliers, and detailed opportunities for suppliers to develop moreeffective servicing programs. Research on consumer needs and concerns always has been important for retailers (Behe et al 1992a(Behe et al , 1992bBehe and Wolnick, 1991;Rhodus, 1989).…”
mentioning
confidence: 99%