Deriving organisational business process change factors using the hierarchical elicitation workshop

Abstract

in 2011. He is currently a doctoral researcher at Griffith University in the area of business process change. His current research interests include business process management, business process change, regulatory policy implementation and computational models and governance frameworks. Steve Drew AbstractThe hierarchical elicitation workshop is a new initiative designed and developed to address common shortcomings in business process change initiatives in organisations, particularly those with tight temporal constraints imposed by exogenous bodies. This paper presents a systematic solution to deal with dramatic BPC under tight temporal constraints in large business and government organisations. In an empirical case study, the hierarchical elicitation workshop is developed and trialed. Based on the Software Engineering Institute's Quality Attribute Workshop methodology, a step-by-step process was carried out to elicit and validate the required BPC factors. Engaging internal stakeholder teams to consider implications for BPC with respect to factors such as organisational objectives and strategies, governance, business process architecture and applications, a prioritised list of change actions was systematically elicited and then implemented. The HEW framework and process was successfully applied to elicit BPC factors in this case study, with an immediate and effective implementation of process change. This paper will be of particular interest to researchers of change management and business development.

Formulating optimal business process change decisions using a computational hierarchical change management structure framework

“…The QAWs is designed to accomplish the Architecture Trade-off Analysis Method to define an organisation's needs and determine substantial quality attributes to understand the system's architecture structure and define stakeholder relationships. The HCMS framework was constructed by eliciting decision information from each organisational level from the top-down, using a newly developed methodology by the researchers called HCMS Elicitation Workshop (HEW) (Alrabiah & Drew, 2018). Figure 2 summarises the phases and the sequential process steps used to elicit the processes to determine the HCMS.…”

“…Another advantage is the ability to evaluate alternatives that can promote knowledge and trust in the workplaces. The model is derived from decision trees and an analytical hierarchical process (Alrabiah & Drew, 2018), and is tailored to address this problem area. It is suggested that this framework would allow organisations and practitioners to execute and implement BPCD efficiently and systematically.…”

“…The HCMS is derived from extant literature that has described decision trees, hierarchical decision processes, and system dynamics as BPC tools (McNamee & Celona, 2005;Paul, Yeates, & Cadle, 2014;Rosenberg, Jurisch, Schermann, & Krcmar, 2014;Sterman, 2000). The paper used the novel workshop-based model, named the HCMS Elicitation Workshop (HEW) by (Alrabiah & Drew, 2018), to facilitate and enable the construction of the proposed HCMS framework by systematically eliciting the information from diverse stakeholders (Cardoso, Almeida, Guizzardi, & Guizzardi, 2013). The principal rationale for this framework was to enable an organisation to model its BPCD precisely and plausibly (Houy, Fettke, & Loos, 2015).…”