“…Many dentists are aware of their own lack of knowledge and training in social and communication skills. 18 In a recent American study, 19 of professional and patient views of dentistry, it was found that of the 3,275 patients surveyed, 1,836 (56%) patients mentioned the interpersonal caring (eg gentle, patient and friendly) in response to the open question 'What do you like most about this (their) dentist?' This research concluded that although dentists should provide skilful dentistry, they should take the time to communicate articulately and clearly with patients ie showing patients that they are cared for.…”