The development of a concise questionnaire designed to measure perceived outcomes on the issues of greatest importance to patients

Measuring oral health self perceptions as part of a concise patient survey

“…As Busby et al 9 reported in the first paper describing the development of this concise survey, these results, from a group of volunteer practices, could not be considered to represent a random sample of UK dentists. They also reported that these patients appeared to perceive broadly favourable outcomes, but that it was possible, by focusing principally on the percentage of 'ideal' scores received, to measure statistically significant differences in perceived performance between practices and between the different aspects covered within a practice.…”

“…Busby et al 9 also discuss the possibility of favourable patient selection when practices hand out questionnaires, if they fail to follow the protocol on consecutive patients. They stated:…”

“…It was against this background that Busby et al 9 developed a concise patient questionnaire designed to measure perceived outcomes on the issues of greatest importance to patients. This paper describes the development of the questionnaire used in this study of patient perceived oral health.…”

Long-term validity and reliability of a patient survey instrument designed for general dental practice

“…Practices are now in their second round of using the survey, as it is operated on a three year cycle. Busby et al 4 describe the development of the instrument and the protocol used in conducting the survey, which has remained unchanged during the four year period. Busby 5 had previously described the development of the ten core questions in DEPS and a pilot study involving seven dental practices (20 dentists).…”

“…Furthermore, Busby et al 6 have also described the relationship of the results for the ten core questions in the survey with the Reiccheld 7 NPS which is also included in the instrument. Busby et al (2012) 4 describe how the PPI in DEPS summarises the overall result for a practice on the ten core questions with a percentage score.…”