Dental Tourism in Bali Province, Indonesia

Abstract

Introduction: Dental tourism is a type of medical tourism, the number of dental medical tourists traveling to get health services has increased due to various factors such as socio-economic, access and quality. Objective: To determine the relationship between access information, service quality and saving cost with service satisfaction. Method: This study used a cross sectional study design. The used convenience sampling method, Subjects of this study were foreign tourists who received dental care, conducted in 10 private dental clinics in Bali Province, Indonesia on September - October 2019. This questionnaire contained 16 question was designed to obtain information about dental tourism (access information 4 questions, service quality 7 questions, saving cost 5 questions). The data were analyzed using the chi square test with a significance level set at 5% (p <0.05). Results: Access information (p=0.009), service quality (p=0.002) and saving cost (p=0.013) have a significant relationship with patient satisfaction dental tourism. Conclusion: Relationship between access to information, service quality and saving cost significant with patient satisfaction of dental patient satisfaction in Bali Province, Indonesia.

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“…39 In Indonesia, dental services in Bali have successfully embodied coopetition, representing a harmonious combination of healthy competition and cooperation. 40,41 These dental services have not only garnered trust among domestic patients but have also emerged as a positive factor in medical tourism, drawing international patients. Demonstrating the ability to establish trust within their domestic audience before venturing internationally, the author advocates for cooperation in education and participation in scientific forums as a means of mutual Establishing trust among domestic patients is viewed as a precursor to gaining international trust, particularly with government initiatives to attract foreign players in the health industry.…”