“…Usually such studies have documented the types of help sought and provided, and, in some instances, the callers' satisfaction from the helpline (e.g. Echterling and Hartsough, 1989;Elkins and Cohen, 1982;Gingerich et al, 1988;Hunt, 1993;Losee et al, 1988;Lynn et al, 1988;Ossip-Klein et al, 1991;Snipes and McDaniels, 1982). Nevertheless, articles reviewing helpline studies do suggest that telephone counselors may perform valuable listening, information-giving, and referral roles, and that telephone counseling may have considerable therapeutic potential for monitoring and supporting clients (Hornblow, 1986;Stein and Lambert, 1984).…”