Defining key drivers of online impulse purchasing: A perspective of both impulse shoppers and system users

Wu, Ing-Long; Chen, Kuei-Wan; Chiu, Mai-Lun

doi:10.1016/j.ijinfomgt.2015.11.015

Cited by 166 publications

(152 citation statements)

References 66 publications

Supporting

Mentioning

121

Contrasting

Unclassified

Order By: Relevance

“…Wu et al (2016) recognized the positive impact of web skills on flow experience. Specifically, information quality has been identified as a factor that contributes to customers' positive perceptions of websites (Chen et al 1999), and it directly and positively influences flow (Hausman and Siekpe 2009).…”

Section: The Impact Of Website Evaluation On Perceived Flow and Controlmentioning

confidence: 99%

“…With respect to the above, most research has analysed separately the WE constructs without taking into account the overall website analysis of features and its impacts, and the global future intentions of users after an e-commerce experience. In this regard, past studies have determined the positive effect of certain website features on perceived flow Hausman and Siekpe 2009;Wu et al 2016) and control (Hoffman and Novak 1996;Rose et al 2012). …”

Section: Academic Contributionsmentioning

confidence: 99%

See 1 more Smart Citation

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

López

Virto

Gutiérrez

2018

Administrative Sciences

View full text Add to dashboard Cite

While most research on electronic commerce has focused on customer behaviour according to websites' functional tasks, consumers are influenced by many other factors such as website content and design, especially in online food shopping. This is the first study that aims to examine which variables best explain satisfaction and behavioural e-loyalty (to return to the website and purchase) regarding online local food shopping. It empirically tested a model with a local food e-commerce website using a sample of 305 real e-buyers. The partial least squares structural equation modeling (PLS-SEM) technique was used to estimate the structural relationships. The findings revealed that all the tasks of a website could be strategically designed to enhance users' loyalty, and stressed the importance of measuring how all website features jointly influence perceived flow and control. This study makes a significant contribution to the consumer literature that deals with local food websites, a subject which is currently under-researched, and the eventual impact on behavioural e-loyalty.

show abstract

Section: The Impact Of Website Evaluation On Perceived Flow and Controlmentioning

confidence: 99%

Section: Academic Contributionsmentioning

confidence: 99%

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

López

Virto

Gutiérrez

2018

Administrative Sciences

View full text Add to dashboard Cite

show abstract

“…Overall trust is supported by three trust dimensions -competence, integrity, and benevolenceand has been used in recent years. More recently, overall trust was applied by Oliveira, Alhinho, Rita, and Dhillon (2017) in modelling and testing trust dimensions in e-commerce, by Wu, Chen, and Chiu (2016) in defining key drivers of online impulse purchasing, and by Zhang, Cheung, and Lee (2014) when moderating the effect of inconsistent reviews on consumers' online shopping decisions. The integration of the D&M model and overall trust, each one focuses on a certain perspective, which can hardly be embraced in its entirety and variety of possible situations by a particular model, these are offset and complemented by combining the various models.…”

Section: Introductionmentioning

confidence: 99%

The individual performance outcome behind e-commerce

Tam

Loureiro

Oliveira

2019

INTR

View full text Add to dashboard Cite

Purpose While most e-commerce studies focus on the understanding of online customer behaviour, mainly adoption and purchase behaviours. The purpose of this paper is to examine the relationship between e-commerce and individual performance. The authors test the role of systems, information and service quality in e-commerce use and user satisfaction. Trust may become an important aspect for a consumer’s decision making, based on this the authors identify the effect of the role of trust on e-commerce use, user satisfaction and its impact on individual performance. This research has theoretical and managerial implications, since the protagonism of e-commerce is increasing in both academia and industry. Design/methodology/approach The authors apply a research model that integrates information systems success dimensions and user behaviour in the form of trust. The empirical approach was based on an online survey questionnaire of 437 individuals from Portugal. Findings The results reveal that overall quality and overall trust are important to explain use and user satisfaction in the context of e-commerce, which further leads to individual performance. The findings indicate that a higher level of use and user satisfaction increase individual performance. Originality/value The authors integrate information systems success dimensions and overall trust to understand the significance of e-commerce individual performance. The authors expect the results to enrich the understanding of the importance of considering both technological and behavioural factors to increase the success of e-commerce.

show abstract

“…It has been stated that hedonic and utilitarian features of a website, as is the case with the variables included in the WE, positively impact flow . Wu et al (2016) recognized the positive impact of web skills on flow experience. Specifically, information quality has been identified as a factor that contributes to customers' positive perceptions of websites (Chen et al 1999), and it directly and positively influences flow (Hausman and Siekpe 2009).…”

Section: The Impact Of Website Evaluation On Perceived Flow and Controlmentioning

confidence: 99%

Customer Loyalty and Brand Management

Guillén¹

2019

View full text Add to dashboard Cite

show abstract

Defining key drivers of online impulse purchasing: A perspective of both impulse shoppers and system users

Cited by 166 publications

References 66 publications

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

The individual performance outcome behind e-commerce

Customer Loyalty and Brand Management

Contact Info

Product

Resources

About