Decision making in emerging markets: The Delphi approach's contribution to coping with uncertainty and equivocality

Winkler, Jens; Kuklinski, Christian; Moser, Roger

doi:10.1016/j.jbusres.2014.11.001

Cited by 56 publications

(40 citation statements)

References 52 publications

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“…The Delphi method is generally used to solicit opinions from participants who are considered competent in their field (Ciptomulyono, 2001). The Delphi method was defined as a structured method to guide interactive discussion groups and decision-making processes with the aim of facilitating brainstorming amongst a panel of experts to reach a consensus on a topic (Winkler et al, 2015). This method can be used as a means of exchanging information via brainstorming or through individual interactions in order to obtain an opinion from the group.…”

Section: Equipment Typesmentioning

confidence: 99%

Performance Modelling for Maintenance Outsourcing Providers based on the Kano Model

Singgih¹,

Dalulia²,

Suef³

et al. 2018

IJTech

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Usually, maintenance activities are carried out by the maintenance department in a company, but now, some companies are outsourcing their maintenance activities. Outsourcing is the delegation of business functions to another company. The advantages of outsourcing include enabling a company to focus on its core business by outsourcing support activities, and changing fixed costs to variable costs. The aim of this research is to develop a multi-criteria performance measurement to assess the performance of maintenance outsourcing providers. Several previous studies have identified suitable performance criteria for maintenance outsourcing providers. However, those studies did not classify the criteria for achieving the desired level of performance. To address these shortcomings, this research has classified the criteria based on the Kano criteria. The criteria are: basic, one-dimensional, indifferent, reverse, and attractive. A managed case study analysis was performed at five Class B private hospitals in East Java to better understand the criteria in terms of the needs of a real hospital maintenance department. Previous research studies focused on understanding the relationship between each criterion and the associated level of performance, whereas the current research has focused instead on the relationship links between the criteria and the weighting of each criterion using DEMATEL-ANP. The outcome of this study is a simple instrument that can be directly used to evaluate the performance of maintenance outsourcing providers.

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Section: Equipment Typesmentioning

confidence: 99%

Performance Modelling for Maintenance Outsourcing Providers based on the Kano Model

Singgih¹,

Dalulia²,

Suef³

et al. 2018

IJTech

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“…It usually consists of several rounds, to build a consensus on unclear things, through feedback processes (Winkler et al, 2015). Thus, it has been used to derive backup data in emerging industries, which do not have enough data for quantitative forecasting (Bengisu & Nekhili, 2006;Gerdsri, 2003;Meesapawong et al, 2014); or to forecast the future of industries that need experts' opinion to support quantitative forecasting results, such as the tourism industry (Yong et al, 1989), and aerospace industry (English & Kernan, 1976).…”

Section: Accepted Manuscriptmentioning

confidence: 99%

Forecasting mobile broadband traffic: Application of scenario analysis and Delphi method

Lee

Cho

Hong

et al. 2016

Expert Systems with Applications

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“…The less a problem is analysable (i. e., equivocality is high), the less it can be solved analytically and the more intuitive decision-making becomes effective (Nutt 1976;Scherm et al 2016). This stands in contrast to the majority of approaches linking intuition effectiveness with uncertainty while neglecting equivocality or seeing the latter as a feature of the former (Winkler et al 2015). In fact, a Simonian perspective on decision-making is unable to account for equivocality as an independent construct from uncertainty, because it assumes that there is a deterministic, objective environment to which a decision maker must adapt.…”

Section: Introducing Organization Information Processing Theorymentioning

confidence: 99%

When rational decision-making becomes irrational: a critical assessment and re-conceptualization of intuition effectiveness

Julmi

2019

Bus Res

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Intuition can lead to more effective decision-making than analysis under certain conditions. This assumption can be regarded as common sense. However, dominant research streams on intuition effectiveness in decision-making conceptualize intuition inadequately, because intuition is considered either detrimental or as a form of analysis. Current findings in general intuition research show that intuition is a holistic form of information processing that is distinct from analysis and can be superior in some cases. To reconcile this mismatch, this article first critically assesses dominant conceptions on intuition effectiveness and then offers a re-conceptualization that builds on current findings of general intuition research. Basically, the article suggests the structuredness of the decision problem as the main criterion for intuition effectiveness, and proposes organization information processing theory to establish this link conceptually. It is not the uncertainty but the equivocality of decision problems that call for an intuitive approach. The article conclusively derives implications for further research and discusses potential restrictions and constraints.

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Decision making in emerging markets: The Delphi approach's contribution to coping with uncertainty and equivocality

Cited by 56 publications

References 52 publications

Performance Modelling for Maintenance Outsourcing Providers based on the Kano Model

Performance Modelling for Maintenance Outsourcing Providers based on the Kano Model

Forecasting mobile broadband traffic: Application of scenario analysis and Delphi method

When rational decision-making becomes irrational: a critical assessment and re-conceptualization of intuition effectiveness

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