Decision Factors for the Adoption and Continued Use of Online Direct Sales Channels among SMEs

Li, Xiaolin; Troutt, Marvin D.; Brandyberry, Alan A.; Wang, Tuo

doi:10.17705/1jais.00255

Cited by 71 publications

(57 citation statements)

References 92 publications

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“…Thirdly, it supports the findings of existing literature that indicate that the adoption of e-commerce among SME is low (Li et al, 2011), as well as that SME are mainly using their websites in a static way to communicate information (García-Borbolla et al, 2005;Meroño-Cerdan and Soto-Acosta, 2007).…”

Section: Theoretical Contributions and Practical Implicationssupporting

confidence: 84%

“…This conclusion is also partially supported by the e-commerce adoption literature, whose findings reveal that SME are adopting e-commerce at a slow pace (e.g., Li et al, 2011). For example, according to official data, Portuguese SME represent 99.9% of all enterprises, employ 78.5% of all employment and generate approximately 58.8% of the turnover (INE, 2013); simultaneously, Portugal is one of the EU28 countries with the lowest website adoption level by SME -58%, which compares with 93% of Finland, 92% of Denmark or 89% of Sweden (Eurostat, 2013).…”

Section: Discussionmentioning

confidence: 60%

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Website content and design in SME: insights from Portugal

Lopes

Melão

2016

IJEB

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Abstract:Although there is a vast amount of literature on website evaluation, relatively little has been written about the analysis of websites of small and medium-sized enterprises (SME). This paper examines a comprehensive set of content and design features of 915 websites of Portuguese SME, as well as the relationship between these features and enterprise size. The results indicate that the majority of the websites are used to convey information, rather than to make transactions, support networking and collaboration or to interact dynamically with users. Accessibility or privacy and security features are not common among websites. Web 2.0 features have a low presence in SME websites, but social media emerged as a construct. In contrast with existing literature, the study has found that website content and design features are positively related with enterprise size. The contributions and implications are discussed together with avenues for further research.

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Section: Theoretical Contributions and Practical Implicationssupporting

confidence: 84%

Section: Discussionmentioning

confidence: 60%

Website content and design in SME: insights from Portugal

Lopes

Melão

2016

IJEB

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“…Email is considered more useful than Facebook which is supported by [23] and [25] who have identified that relative advantage plays important role in use of new technology by small businesses. Similar business owners are using the page successfully while the participants are unable to take advantage of the page.…”

Section: Constructs Extending Utaut For Microbusinessmentioning

confidence: 98%

“…The technology adoption literature on small and medium enterprises identifies relative advantage as the main factor in post technology adoption [23]. Information systems compliment the informal communication systems existing internally and externally [24].…”

Section: Literature Reviewmentioning

confidence: 99%

Extending UTAUT to Explain Social Media Adoption by Microbusinesses

Mandal

McQueen

2012

IJMIT

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“…For this task, they are bound to be on a continuum of irrationality or rationality, being risk taking or risk averse (Li et al, 2011;Mpofu & Watkins-Mathys, 2011;Wang & Ahmed, 2009). These attitudes are a result of the cognitive limitations of individuals and the cost of gathering and processing information for the decision-making task.…”

Section: 2mentioning

confidence: 99%

Designing a Knowledge Resource to Address Bounded Rationality and Satisficing for ICT Decisions in Small Organizations

Kabiawu

Belle

Adeyeye³

2016

E J Info Sys Dev Countries

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Many Small Organizations in South Africa do not effectively adopt ICT in their operations due to lack of knowledge and information. This Design Science study sets out to understand the situation and possibly proffer a solution. In particular, this study attempted to establish the relevance of information for ICT decision tasks. The sources of information for Small Organizations, as related to ICT decisions, were elicited through semi-structured interviews. This study also attempted through the same research method to ascertain if a reliable information source will be useful and ultimately improve the Bounded Rationality situation. The survey showed the Internet as the top information source, followed by social capital for Small Organization's ICT decisions. The study, guided by Hasso-Plattner-Institute School of Design Thinking (HPI-D) methodology, was used to create an appropriate, consolidated and enhanced Internet information source. A final survey was later used to test and evaluate the designed artifact. The preliminary results indicate expected high usability and effectiveness of the proposed solution.

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Decision Factors for the Adoption and Continued Use of Online Direct Sales Channels among SMEs

Cited by 71 publications

References 92 publications

Website content and design in SME: insights from Portugal

Website content and design in SME: insights from Portugal

Extending UTAUT to Explain Social Media Adoption by Microbusinesses

Designing a Knowledge Resource to Address Bounded Rationality and Satisficing for ICT Decisions in Small Organizations

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