“…Critically, it is argued that little has changed in the narrative about this topic over the past 25 years (see for example, Cobble, 1991;Glenn, 1992 for assessments of historical perspectives on service work; also Baum 2007;2015;Bal and de Jong, 2017). In part, this has moved forward with some recognition of the Much tourism employment includes work which is poorly paid, and lacking in social respect and value (see, for example, Robinson, 2013;De Beer et al, 2014); hostile to workplace organisation (Bergene et al, 2015); or is located in an environment where employer practice flies in the face of both legal and ethical standards and expectations (Poulston, 2008;The Guardian, 2016). It is also widely described as 'low skills' (see Shaw and Williams, 1994;Wood, 1997;Westwood, 2002;Ladkin, 2011 among others) although this is challenged as western-centric by other authors (Baum, 1996(Baum, , 2002(Baum, , 2006Burns, 1997;Nickson et al, 2003).…”