Dampak Persepsi Dukungan Organisasi Dan Karateristik Pekerjaan Terhadap Knowledge Sharing: Peran Organizational Citizenship Behavior Sebagai Varabel Mediasi

Abstract

Abstrak. Organizational citizenship behavior telah diakui sebagai variabel penting bagi setiap organisasi baik di kalangan akademisi maupun praktisi. Tujuan dari penelitian ini adalah untuk menguji peran organizational citizenship behavior sebagai variabel mediasi antara persepsi dukungan organisasi, karakteristik pekerjaan dan knowledge sharing. Total responden yang dapat dipakai pada penelitian ini yaitu 37 orang Pegawai Negeri Sipil pada dinas Pekerjaan Umum dan Perumahan Rakyat Wilayah Sumatera Barat Kota Padang. Hasil penelitian menunjukkan bahwa persepsi dukungan organisasi dan karakteristik pekerjaan tidak berpengaruh terhadap knowledge sharing.Persepsi dukungan organisasi ditemukan berpengaruh positif terhadap organizational citizenship behaviordan karakteristik pekerjaan tidak berpengaruh terhadap organizational citizenship behavior.Selanjutnya organizational citizenship behavior memiliki pengaruh yang ositif terhadap knowledge sharing. Secara spesifik, organizational citizenship behavior terbukti berperan sebagai mediasi antara persepsi dukungan organisasi dan knowledge sharing, tetapi tidak memediasi hubungan antara karakteristik pekerjaan dan knowledge sharing. Kata kunci: karakteristik pekerjaan, knowledge sharing, organizational citizenship behavior, dan persepsi dukungan organisasi. Abstract. Organizational citizenship behavior has been recognized as an important variable for every organization both in academicians and practitioners. The purpose of this study is to investigate the role of organizatinal citizenship behavior as mediator on the relationship between perceived organizational support, job characteritics and knowledge sharing. The number of respondents in this study was 37 employees of the Civil Servants in the Public Works and Public Housing Agency of the West Sumatra Region of Padang City. The results of analysis revealed that perceived organizational support and job characteristics did not affect directly knowledge sharing. However, perceived organizational support was found to have positive effect on organizational citizenship behavior while job characteristics did not influence organizational citizenship behavior. Furthermore, organizational citizenship behavior was found to have positive effect on knowledge sharing. In addition, organizational citizenship behavior was proven to mediate the relationship between perceived organizational support and knowledge sharing. However, it did not mediate the relationship between job characteristics and knowledge sharing.Keywords : job characteristics, knowledge sharing, organizational citizenship behavior, perceived organizational support.