“…The concept of government to citizens (G2C) supports the relationship between the government and society (Pardo, Nam, & Burke, 2012). The increasing role of social media can become a tool for the public in monitoring the government and bringing issues of governance, social inclusion, and privacy, into the spotlight (Montalvan Castilla & Pursiainen, 2019). Even today, the government is not the only one using social media to absorb public aspirations, other organizations in the private sector also do so (Gagliardi, Niglia, Misuraca, & Pasi, 2021).…”