Cyberloafing among the Civil Servants: Evidence from Malaysia

Abstract

Workplace cyberloafing among government servants has become one of the most challenging issues facing by Malaysian governmental organisations and administrations. The phenomenon of cyberloafing among government servants in the governmental service context calls for an effort to determine the factors that influence the related cyberloafing. This research has identified four factors which predict cyberloafing behaviour namely job satisfaction, internet usage policy, job stress and work procrastination. A total 150 government servants in Putrajaya were targeted as respondents and the self-administered questionnaires were employed as the main method of primary data collection. Smart PLS 3.0 was employed to access the constructs’ structural model and measurement model. The findings reveal that only internet usage policy and work procrastinations are predicting cyberloafing behaviour predominantly. This study also emphasizes the need to perceive cyberloafing positively while imposing the correct amount of control on it.

Does Cyberloafing Affect Work Performance of the Civil Servants?

“…Furthermore, the study acknowledges that cyberloafi ng behavior of public servants poses a signifi cant challenge in the public sector (Sze et al, 2019). Investigation into the deviant factors infl uencing public servants' engagement in cyberloafi ng reveals relational attributes such as gender, age, organizational justice, and conscientiousness (Ahmad and Jamaluddin, 2009).…”