Customer Satisfaction with Quality of Products of Food Business

Suchánek, Petr; Richter, Jiří; Kŕaĺová, Mária

doi:10.18267/j.pep.595

Cited by 17 publications

(10 citation statements)

References 8 publications

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“…In line with research conducted by Novita Nurul (2020), that product quality has no significant effect on Starbucks customer satisfaction. However, this is not in line with the research of Petr Suchánek, et al (2016), which states that product quality has a significant and significant effect on customer satisfaction through purchasing decisions. Product quality on customer satisfaction through purchasing decisions is not a trigger factor that can affect customer satisfaction by 7.3% with the t-count value of 1.602 which is smaller than the t-table.…”

Section: Discussioncontrasting

confidence: 70%

The Role of Purchasing Decisions Mediating Product Quality, Price Perception, and Brand Image on Customer Satisfaction of Kopi Janji Jiwa

Rivai

Zulfitri

2021

JBMS

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This research study analyses and determines the role of purchasing decisions mediating product quality, price perception, and brand image on Kopi Harapan Jiwa's customer satisfaction. The population in this study were customers of Kopi Janji Jiwa 135 respondents. The use of samples with purposive sampling technique and target customers who have bought or consumed Kopi Janji Jiwa. Stages in data analysis with a structural equation model on partial least squares to see the effect of exogenous variables on endogenous variables. The structural model is known to moderate purchasing decisions, while customer satisfaction has a strong influence. The predictive capability is large, and the model performance between the structural and measurement models is in a good category. According to hypothesis testing, it was found that product quality and price perception did not significantly affect purchasing decisions, but the brand image had a significant influence on purchasing decisions. Product quality and price perception were found to significantly affect customer satisfaction while purchasing decisions were found to have no significant effect. The brand image was found not to have a significant effect on customer satisfaction. Meanwhile, purchasing decisions found a significant influence. In purchasing decisions, there is a significant influence on customer satisfaction.

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Section: Discussioncontrasting

confidence: 70%

The Role of Purchasing Decisions Mediating Product Quality, Price Perception, and Brand Image on Customer Satisfaction of Kopi Janji Jiwa

Rivai

Zulfitri

2021

JBMS

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“…Consumer expectation translates the attitude built toward a product before the purchase (Lee et al, 2006;Park et al, 2018), and it also expresses some customer requirements so that the acquired services meet personal and/or social "adequate" meals in a visited destination (Altintzoglou et al, 2016;Suchánek et al, 2017). This expression is mainly the result of the information received before the visit, and when differences between what was expected and what was lived are perceived, the tourist tends, if there is lack of in situ information, to take refuge primarily in its own expectation (Björk and Kauppinen-Räisänen, 2017;Lee et al, 2006;Park et al, 2018).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Destination food image, satisfaction and outcomes in a border context: tourists vs excursionists

Toudert

Bringas-Rábago

2019

BFJ

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Purpose The purpose of this paper is to examine the impact of cognitive destination food image in food expectation, satisfaction and visit outcomes within a local context of the USA–Mexico border. The differences between tourists and excursionists were also assessed for their possible implications in strengthening an active market strategy in the framework of the same objective. Design/methodology/approach Four hypotheses were examined through Squares SEM techniques. The model validation was carried out assessing the measurement and structural model. Additionally a multi-group analysis was performed to test the tourists and excursionists moderation effect. The study used 518 questionnaires completed by US visitors in three important gastronomic regions of the coast of Baja California, Mexico. Findings The results suggest that tourists and excursionists obey different dimensions when structuring cognitive destination food image which showed a significant impact on visitor satisfaction and future intentions. Originality/value The moderation function of tourists and excursionists in the causal relationships of the research model was analyzed as one of the first explorations in food tourism marketing. In conjunction with other findings, this paper offers specific theoretical and practical implications on how to stimulate gastronomic consumption in these two segments of visitors.

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“…Section 6 on the Protection of Classified Information and the Amendment of Certain Laws defines personnel security as a system of measures relating to the selection, identification and control of persons who may, to a certain extent, be informed of classified information. Food control is an integral part of today's rapidly evolving world (Suchánek, Richter, Králová, 2017). Recently, the consumer is increasingly confronted with the term quality.…”

Section: Introductionmentioning

confidence: 99%

Food safety from a consumers´ point of view: food quality

Nagyová

Golian

Géci

et al. 2018

Potr. S. J. F. Sci.

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Food safety is a topic that is currently very much and often discussed. This may be a debate among political representatives, representatives of the food industry, but also among consumers, ie. general public. The issue of food safety and quality is very important in view of the growing globalization of economy, whose mission is to encourage food businesses to improve the production process as a whole and competitiveness. As in every sector, the food market faces many problems arising from market opening, business environment diversity or non-compliance with legislative requirements. The effects of these market imperfections are ultimately borne by the consumer. It is, therefore, appropriate to ensure that consumers are adequately informed about the food they consume. Food production is carried out according to European and world standards. A Slovak customer purchases food imported from abroad. This fact can be caused by the pricing of individual foods but also by the lack of Slovak producers. Foreign competition liquidates the quality Slovak producers. The principle of customers should be to support the economy of the state and to buy domestic food. The submitted document deals with issues of food safety, control and quality of food. The aim of the work was to examine the attitudes of consumers to food safety based on the acquired knowledge and research results, to identify their interest in food safety. It also involved identifying global food safety issues and analyzing consumers' views on the problem under consideration and its impact on their purchasing behavior. Primary data was obtained from a survey that was performed on a sample of 478 respondents. Based on the survey, it was confirmed that 85% of respondents perceive the different quality of the food sold on the Slovak market. Nearly two-thirds of the respondents said they were paying attention to the quality of the groceries. More than half of respondents expressed satisfaction with hygienic sales conditions. Almost 80% think that high-quality food is commonly available. Statistical testing has confirmed the significantly lower quality of food produced abroad. Other assumptions were formulated for more detailed analysis and their relationships were verified by using the statistical methods (Friedman Test, Chi-Square Test of Independence, Wilcoxon Signed-Rank Test).

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Customer Satisfaction with Quality of Products of Food Business

Cited by 17 publications

References 8 publications

The Role of Purchasing Decisions Mediating Product Quality, Price Perception, and Brand Image on Customer Satisfaction of Kopi Janji Jiwa

The Role of Purchasing Decisions Mediating Product Quality, Price Perception, and Brand Image on Customer Satisfaction of Kopi Janji Jiwa

Destination food image, satisfaction and outcomes in a border context: tourists vs excursionists

Food safety from a consumers´ point of view: food quality

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