Customer relationship management and new product development in designing a robust supply chain

Rezaei, Esmaeel; Paydar, Mohammad Mahdi; Safaei, Abdul Sattar

doi:10.1051/ro/2018107

Cited by 10 publications

(9 citation statements)

References 41 publications

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“…The baseline model and research hypotheses were defined based on relevant literature sources (Sahay, 2003;Koufteros et al, 2005;Stock et al, 2007;Naor et al, 2008;Yunus & Tadisina, 2010;Wong et al, 2011;Cao et al, 2015;Jacobs et al, 2016;Mandal, 2017;Porter, 2019;Muhlis & Prateep, 2019;Kumar, 2020;Rezaei et al, 2020;Ullah & Narain, 2020). The initial model is shown within Figure 1, and the initial hypotheses (which will be confirmed or rejected after the statistical analyzes are conducted) are: H1: Development orientation, as a dimension of organizational culture, affects the supply chain integration (internal integration, integration with suppliers and integration with customers).…”

Section: Methodsmentioning

confidence: 99%

“…This level actually reflects the importance of customer relationship management for establishing efficient and effective supply chain management. The efficiency of this level of integration is measured by reducing the cost of attracting new customers, increasing the number of long-term customers, reducing sales costs, increasing customer profitability and increasing customer loyalty (Alshurideh et al, 2019;Kumar, 2020;Rezaei et al, 2020;Ullah & Narain, 2020). Respecting the requirements and needs of customers, with a quick and efficient response to their comments, represents the key to generating the previously listed goals.…”

Section: Levels Of Supply Chain Integrationmentioning

confidence: 99%

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The influence of organizational culture on supply chain integration

Aćimović¹,

Mijušković²,

Todorović-Spasenić³

2021

Serb J Management

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A team of employees that strives for the realization of a common goal is what every company needs, and the success of business depends on the way of functioning and thinking of that team. The organizational culture shapes the way employees think, react and behave. The business practice of companies in the Republic of Serbia has shown that the organizational culture oriented to employees, action and challenges is an important determinant of improving all business performance indicators, including the supply chain integration, which is the main topic of analysis within this paper. The dimensions of organizational culture affect internal integration, integration with customers and integration with suppliers, determining the generation of the key goal of supply chain management which refers to the delivery of the right product, at the right place, at the right time and at reasonable costs.

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Section: Methodsmentioning

confidence: 99%

Section: Levels Of Supply Chain Integrationmentioning

confidence: 99%

The influence of organizational culture on supply chain integration

Aćimović¹,

Mijušković²,

Todorović-Spasenić³

2021

Serb J Management

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“…IMCGP was first presented by Jadidi et al [40] as an improved variant of the goal programming (GP) approach. It is one of the recently extended versions of GP that has attracted much attention from researchers [45,46]. The main advantages of IMCGP are summarized as follows.…”

Section: Improved Multi-choice Goal Programming (Imcgp)mentioning

confidence: 99%

Multi-Objective Optimization for Healthcare Waste Management Network Design with Sustainability Perspective

2021

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Healthcare Waste Management (HWM) is considered as one of the important urban decision-making problems due to its potential environmental, economic, and social risks and damages. The network of the HWM system involves important decisions such as facility locating, inventory management, and transportation management. Moreover, with growing concerns towards sustainable development objectives, HWM systems should address its environmental and social aspects as well as its economic and technical characteristics. In this regard, this paper formulates a novel multi-objective optimization model to empower companies in making optimized decisions considering the economic, environmental, and social aspects. Within the proposed model, the first objective function aims to minimize the transportation costs, processing costs, and establishment costs. The second objective function aims to minimize environmental risks and emissions related to the transportation of waste between facilities. The third objective function aims to maximize job creation opportunities. Formulating these three functions, an Improved Multi-Choice Goal Programing (IMCGP) approach is proposed to solve the multi-objective optimization model, which is then compared with the Goal Attainment Method (GAM). Finally, to show the applicability and feasibility of the proposed model, an illustrative example of healthcare waste management is analyzed, and the results are discussed.

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“…Abdel-Aal and Selim [1] used robust optimization for uncertain demand. Rezaei et al [23] discussed a robust supply chain where customer relationship was interpreted.…”

Section: Supply Chain Management With Strategiesmentioning

confidence: 99%

Economic and environmental assessment of an unreliable supply chain management

Guchhait

Sarkar

2021

RAIRO-Oper. Res.

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The retailers within a supply chain management are the most important player as it has direct contact with the customers. Customers are the source of the money and information for the entire supply chain management. The equilibrium condition of the forward and backward supply chain is tight until it is reliable. But sometimes the retailers hide information from the manufacturer and this unreliability starts to propagate to the entire supply chain management. Blockchain technology is one of the secure decentralized systems to prevent unreliability. This study eliminates the unreliability of the system. A mathematical model is derived where the vendor-managed inventory policy is used by the single manufacturer to deal with multiple unreliable retailers. The entire process of manufacturing emits carbon. The carbon emission is controlled by the cap and trade policy and by paying the carbon tax. The results are found by the classical optimization technique and the numerical studies open up a way to the blockchain to deal with unreliable retailers. The decentralized system is a probable choice to prevent unreliability and thus the blockchain.

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Customer relationship management and new product development in designing a robust supply chain

Cited by 10 publications

References 41 publications

The influence of organizational culture on supply chain integration

The influence of organizational culture on supply chain integration

Multi-Objective Optimization for Healthcare Waste Management Network Design with Sustainability Perspective

Economic and environmental assessment of an unreliable supply chain management

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