Customer-Oriented Public Service in Township Administration: Enabling Quick Response

Abstract

The quality reliability and maintenance of a street lighting system are highly related to society, which reflect the administrative performance of a local government. However, the existing published studies seldom discuss the specific civil customer-oriented street lighting system, which is the key factor of both the local administration performance indicators and resident’s satisfaction. This study proposes a management conclusion based on an empirical electronic street lighting system (ESLS) and the 280 resident questionnaire surveys in Taiwan. The implication of the existing perspective on management concept is that electronic governance (e-governance) systems emerging in Eastern Europe are going to meet the needs of local governments in terms of the experience level of townships that practice e-governance in Taiwan.
 
 KEYWORDS: • electronic governance • e-governance • quick response • township office management • new public management • NPM

Environmental Policy Selection and Town Resident Satisfaction Assessment: Under Governance of Localism

“…Understandably, such behavior is against the law in countries or regions where free elections are implemented. Scholars have also pointed out that the township-level administrative works usually pay attention to visible items because of its policy scope approaching citizens directly [21]. In practical terms, township managements do everything possible to satisfy the demands and needs of the voter (i.e., if voters ask for a favor), even beyond the scope of the law.…”