Customer-Oriented Business Process Management: Vision and Obstacles

Margaria, Tiziana; Boßelmann, Steve; Doedt, Markus; Floyd, Barry D.; Steffen, Bernhard

doi:10.1007/978-1-4471-2297-5_16

Cited by 11 publications

(5 citation statements)

References 14 publications

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“…Hence, any abstraction to describe and specify needs to be adequate to the situation of use for its stakeholders (cf. [19] for process representations). A system's situatedness is awareness about its world, such as the organization, society, or other contingent systems, and its capability to induce changes in it (cf.…”

Section: Sos Design As An Informed Processmentioning

confidence: 99%

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System-of-Systems Design Thinking on Behavior

Stary

2017

Systems

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Due to the increasing digitalization of all societal systems, informed design of services and systems becomes pertinent for various stakeholders. This paper discusses the design of digital systems in a user-centered way with the help of subject-oriented design. The approach follows a communication-driven and network-centric perspective on a System-of-Systems, whereby system specifications encapsulate behavior and exchange messages, including relevant data, such as business objects. Systems can represent activities of human actors, as well as artefacts. Stakeholders can be actively involved in their roles in the design of a System-of-Systems. In the course of design, they identify and refine role-specific behavior, based on communication to other actors or systems. A System-of-Systems specification evolves as a network of cooperating behavior entities. It develops according to communication needs and system-specific capabilities, on the level of synchronized execution agents, or as an overlay mechanism on existing applications or sub networks. Since certain behavior sequences, such as decision-making procedures, are re-occurring in organizations or eco-systems, the design of complex systems can be facilitated by behavior patterns stemming from existing modeling experiences.

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Section: Sos Design As An Informed Processmentioning

confidence: 99%

“…The very concept of agency presupposes that agents are conscious." (p. 19) Reflecting this understanding reveals the manner of involvement in a situation when humans are acting or interacting. It underpins the requirement to devote design effort to human-centered behavior.…”

Section: Subject-oriented Design Of Sosmentioning

confidence: 99%

System-of-Systems Design Thinking on Behavior

Stary

2017

Systems

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“…If one has incomplete lists of possible values of parameters and inadequate explanations, it is usually difficult for an external user to integrate an unknown service (see also [70]). In the first place, the lack of proper documentation makes life difficult for the programmer who creates the SIBs.…”

Section: -Service Interfacesmentioning

confidence: 99%

Scientific workflows with the jABC framework

Lamprecht

Steffen

Margaria

2016

Int J Softw Tools Technol Transfer

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The jABC is a framework for process modelling and execution according to the XMDD (eXtreme Model-Driven Design) paradigm, which advocates the rigorous use of user-level models in the software development process and software life cycle. We have used the jABC in the domain of scientific workflows for more than a decade now -an occasion to look back and take stock of our experiences in the field. On the one hand, we discuss results from the analysis of a sample of nearly 100 scientific workflow applications that have been implemented with the jABC. On the other hand, we reflect on our experiences and observations regarding the workflow development process with the framework. We then derive and discuss ongoing further developments and future perspectives for the framework, all with an emphasis on simplicity for end-users through increased domain specificity. Concretely, we describe how the use of the PROPHETS synthesis plugin can enable a semanticsbased simplification of the workflow design process, how with the jABC4 and DyWA frameworks more attention is paid to the ease of data management, and how the Cinco SCCE Meta Tooling Suite can be used to generate tailored workflow management tools.

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“…While there is debate over the exact definition of BPM and its associated goals, there is a strong consensus that BPM should enable companies to adjust business processes rapidly to meet the ever changing demands of customers (Vom Brocke and Rosemann 2010). With this in mind, it is critical that the customers be accurately considered when building process models (Margaria et al 2012). Towards this end, S-BPM is a process modelling language that was designed specifically for use with process stakeholders.…”

Section: Customer Involvement In Bpmmentioning

confidence: 99%

Model as You Do: Engaging an S-BPM Vendor on Process Modelling in 3D Virtual Worlds

et al. 2015

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Accurate process model elicitation continues to be a time-consuming task, requiring skill on the part of the interviewer to extract explicit and tacit process information from the interviewee. Many errors occur in this elicitation stage that would be avoided by better activity recall, more consistent specification methods and greater engagement in the elicitation process by interviewees. Metasonic GmbH has developed a process elicitation tool for their process suite. As part of a research engagement with Metasonic, staff from QUT, Australia have developed a 3D virtual world approach to the same problem, viz. eliciting

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Customer-Oriented Business Process Management: Vision and Obstacles

Cited by 11 publications

References 14 publications

System-of-Systems Design Thinking on Behavior

System-of-Systems Design Thinking on Behavior

Scientific workflows with the jABC framework

Model as You Do: Engaging an S-BPM Vendor on Process Modelling in 3D Virtual Worlds

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