Customer Orientation and Office Space Performance: Assessing the Moderating Effect of Building Grade Using PLS-Mga

Cheah, Jun‐Hwa; Ng, Siew-Imm; Ting, Hiram; Memon, Mumtaz Ali; Loo, Siat Ching Stephanie

doi:10.3846/ijspm.2019.7437

Cited by 14 publications

(9 citation statements)

References 46 publications

(84 reference statements)

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“…Table 2 presents the results of the measurement model to confirm the construct of reliability and convergent reliability of the constructs (Cheah et al , 2019). The constructs, which comprise OT, OW and TI, have achieved a high level of internal consistency with the values of 0.887, 0.898 and 0.890, respectively in composite reliability.…”

Section: Data Analysis and Research Resultsmentioning

confidence: 99%

“…To achieve the research objectives, we deployed the structural equation modeling (SEM) with the partial least squares (PLS) approach, using the SmartPLS version 3.28 (Cheah et al , 2019). PLS-SEM can be viewed as quite similar to multiple regression analyses to examine the possible relationships with less emphasis on the measurement model (Hair et al , 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

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Overwork and overtime on turnover intention in non-luxury hotels: Do incentives matter?

Tan

Sim

Goh³

et al. 2020

JHTI

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PurposeGiven the intense competition in the hotel industry, this study investigates the effect of overwork (OW) and overtime (OT) on turnover intention (TI) as well as the moderating effect of incentives in the context of non-luxury hotels in an emerging market.Design/methodology/approachUsing a purposive sampling technique, a total of 271 front-line employees who are currently working in non-luxury hotels in Sarawak responded to the study. Partial least squares structural equation modeling (PLS-SEM) was used to perform latent variable and moderation analyses.FindingsThe findings show that both OW and OT have a direct impact on TI. Contrary to the past studies, incentives do not exert any moderating effect on the relationship between OW, OT and TI among the employees working at non-luxury hotels.Originality/valueThis is one of the first studies to explore the effect of incentives between OW and working OT on TI in the context of the non-luxury hotels in an emerging market and show why incentives might not work. It further advances the understanding of the JD-R theory, demonstrating the necessity for organizations to provide matching resources to address job strains.

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Section: Data Analysis and Research Resultsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Overwork and overtime on turnover intention in non-luxury hotels: Do incentives matter?

Tan

Sim

Goh³

et al. 2020

JHTI

Self Cite

View full text Add to dashboard Cite

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“…Lastly, satisfaction also significantly and positively affected loyalty. Similarly, Cheah et al (2019) divided customer orientation into proactive customer orientation and responsive customer orientation, both of which affect tenant loyalty through tenant satisfaction as a mediator. In addition, office building grade had moderating effects.…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

The Influence of the Technical Dimension, Functional Dimension, and Tenant Satisfaction on Tenant Loyalty: An Analysis Based on the Theory of Planned Behavior

Lee

Ting

Yeh

et al. 2021

International Journal of Strategic Property Management

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This study primarily explored the influence of the technical dimension, functional dimension, and tenant satisfaction on tenant loyalty. The theory of planned behavior served as the basis of this study, and the three aforementioned factors (the technical dimension, the functional dimension, and tenant satisfaction) were incorporated into a conceptual framework for tenant loyalty. Structural equation modeling (SEM) was employed for parameter estimation. The participants consisted of tenants residing in eight administrative districts in Kaohsiung City. 315 questionnaires were administered, all of which were returned. After removing 15 invalid responses, there were 300 valid responses, which indicated an effective recovery rate of 95.2%. The results showed that the technical dimension, the functional dimension, and attitude significantly and positively influenced tenant satisfaction. Tenant satisfaction, perceived behavioral control, and social norms significantly and positively influenced tenant loyalty. Tenant satisfaction mediated the influence of the technical dimension and the functional dimension on tenant loyalty; the mediating effect of the functional dimension on tenant loyalty was greater than that of the technical dimension. The findings of this study highlight the measures rental companies should adopt in order to enhance the technical dimension, functional dimension, and tenant satisfaction, as this is crucial to maintaining sustainable operations.

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“…This point is further supported by Sarstedt et al (2016) indicating that deploying a composite-based modeling approach is a more realistic approach towards measurement. Finally, PLS-SEM has an added edge of estimating the measurement model (Cheah et al , 2019) and is well-suited for MGA. Taking references from the guidelines provided by Hair et al (2017a), convergent validity, discriminant validity and measurement invariance were assessed accordingly.…”

Section: Methodsmentioning

confidence: 99%

Students' choice of international branch campus in Malaysia: a gender comparative study

Sim

Tan

Sia

et al. 2021

IJEM

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PurposeIn the last decade, female students' enrolment in higher education has experienced significant growth. However, male and female students still differ in criteria set of choosing higher education institutions. While several studies have been disentangled in developed countries in analyzing gender differences in pursuing higher education, a similar area of studies conducted in developing countries is scarce. The purpose of this study is to examine gender differences and the factors that influence first-year students' choice of higher education in a developing country.Design/methodology/approachThe study involved 575 students who were either enrolled in an undergraduate or foundation program of an international branch campus. We tested the hypotheses using partial least squares multigroup analysis (PLS-MGA).FindingsOur results revealed that graduate employability, information sources, program characteristics, institution characteristics and campus safety were influential factors affecting the students' institutional choice. The MGA results also indicated that gender differences exist in selecting higher education institutions. Male students are more strongly influenced by information sources such as family, friends, media compared with female students.Originality/valueVery few international branch campus choice studies explore gender differences in developing countries. This study enriches the current literature of institutional choice through the lens of an Asian developing country and extends the discourse regarding the role of gender in influencing students' institutional choice, of which they are commonly overlooked in most literature. The study has significant implications for student recruitment managers in higher education institution to develop marketing strategies targeting to potential male and female students.

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Customer Orientation and Office Space Performance: Assessing the Moderating Effect of Building Grade Using PLS-Mga

Cited by 14 publications

References 46 publications

Overwork and overtime on turnover intention in non-luxury hotels: Do incentives matter?

Overwork and overtime on turnover intention in non-luxury hotels: Do incentives matter?

The Influence of the Technical Dimension, Functional Dimension, and Tenant Satisfaction on Tenant Loyalty: An Analysis Based on the Theory of Planned Behavior

Students' choice of international branch campus in Malaysia: a gender comparative study

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