The Influence of the Technical Dimension, Functional Dimension, and Tenant Satisfaction on Tenant Loyalty: An Analysis Based on the Theory of Planned Behavior

Lee, Chun-Chang; Ting, Lou-Jung; Yeh, Wen-Chih; Zheng, Yu

doi:10.3846/ijspm.2021.15566

Cited by 6 publications

(6 citation statements)

References 66 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Hypothesis 6 is thus supported. This is consistent with the research results of Lee et al (2021) on house tenancy. That is, when the tenants are satisfied with the rented house, they will continue to rent the house, and the tenant loyalty will be greatly improved.…”

Section: Empirical Results and Analysissupporting

confidence: 93%

“…Customer satisfaction also positively affects repurchase behaviors, which is an expression of customer loyalty. Lee et al (2021) conducted a study on the loyalty of the tenants by applying SEM for analysis. As shown in the study, practically and technically speaking, the tenant satisfaction has a mediating effect on the tenant satisfaction.…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

“…As affordability is a variable that affects purchase intentions, perceived behavioral control will effectively affect purchase intentions. As shown in a TPB-based analysis carried out by Lee et al (2021) among tenants in Kaohsiung City, Taiwan, perceived behavioral control (PCB) has a significant positive effect on the tenant loyalty, that is, individual desire and demand have a relative relationship with loyalty, the higher the perceived behavioral control, the higher the tenant loyalty. It is worth noting that external factors, such as the COVID-19 pandemic, can have an impact on a person’s anticipation and behavior control ( Birtus and Lăzăroiu, 2021 ; Rydell and Kucera, 2021 ; Watson and Popescu, 2021 ).…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

See 2 more Smart Citations

Influence of Individual Cognition, Satisfaction, and the Theory of Planned Behavior on Tenant Loyalty

et al. 2022

Self Cite

View full text Add to dashboard Cite

This study proposed a conceptual framework and explored the influence of personal-level variables such as cognition, affection, conation, and attitude, as well as the theory of planned behavior, on tenant loyalty using situational influence as a moderator variable. Structural equation modeling was employed for parameter estimation. A total of 315 questionnaires were administered to housing tenants residing in Kaohsiung City, of which 300 were recovered, a recovery rate of 95.2%. The results are as follows: Tenants’ cognition, affection, and conation positively influenced their attitude toward their tenancy; tenants’ attitude significantly and positively influenced their satisfaction and loyalty; tenant satisfaction significantly and positively influenced tenant loyalty; perceived behavioral control significantly and positively influenced tenant loyalty; and subjective norms significantly and positively influenced tenant loyalty. Regarding the influence of attitude on tenant loyalty, the inclusion of a situational influence-based moderator variable—i.e., whether a tenant has friends or relatives living nearby—revealed that the presence of this variable significantly diminishes the influence of attitude on loyalty. The findings indicate that landlords could improve the quality of their services by implementing sustainable management measures to strengthen tenant satisfaction and, consequently, tenant loyalty.

show abstract

Section: Empirical Results and Analysissupporting

confidence: 93%

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

See 1 more Smart Citation

Influence of Individual Cognition, Satisfaction, and the Theory of Planned Behavior on Tenant Loyalty

et al. 2022

Self Cite

View full text Add to dashboard Cite

show abstract

“…There are some key dimensions of property management that some researchers classify into technical and functional dimension (Lee et al ., 2021). These technical and functional dimensions cover the scope of security management, facility management and visitor management, which are identified as the most important dimensions in the usage of mobile applications among residents living in strata residential properties.…”

Section: Literature Reviewmentioning

confidence: 99%

Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia

Basit,

Nizam,

Goh

et al. 2023

View full text Add to dashboard Cite

PurposeProperty management companies in residential properties are increasingly using ICT and specific property management software applications to conduct daily property management tasks. However, the benefits of using specific software applications and how it can add value to property management companies are largely unexplored. The present study examines the impact of property management mobile applications usage features on strata property residents' satisfaction in Kuala Lumpur.Design/methodology/approachA total of 205 residents from 3 strata residential buildings in Kuala Lumpur using property management applications were surveyed. The study employed structural equation modelling using SPSS Amos software.FindingsThe findings suggest that visitor management and security management via software applications positively influence the residents' satisfaction. However, facility management via software application was found to be negatively affecting residents' satisfaction.Originality/valueThe study highlighted the benefit of property managers adopting property management software to achieve increased residents' satisfaction in strata residential properties.

show abstract

“…Researchers further identify two distinct forms of customer orientation: proactive customer orientation (PCO) and responsive customer orientation (RCO). PCO is required to understand the unspoken needs of customers, while RCO is required to address the perceived needs of customers (Schweitzer et al ., 2018; Lee et al ., 2021). Previous studies have explored how organizational factors affect salespeople's customer orientation, but very few of them have looked at how positive personalities may affect salespeople's customer orientation.…”

Section: Introductionmentioning

confidence: 99%

The effects of positive personality on life insurance salespeople's customer orientation

Tsung,

Tseng

2023

APJML

View full text Add to dashboard Cite

PurposeStudies have shown that customer orientation has a substantial impact on a business's success. This study examines the effects of positive personality on salespeople's proactive customer orientation (PCO) and responsive customer orientation (RCO) by incorporating the effects of job enthusiasm and transformational leadership.Design/methodology/approachA questionnaire survey is conducted. A total of 511 questionnaires are received from Taiwan's life insurance salespeople. Partial least squares (PLS) regression is used to test the hypotheses.FindingsThe results show that positive personality influences PCO and RCO both directly and indirectly through job enthusiasm. The effect of transformational leadership is also found to be significant. Financial service companies should be concerned about the important role of positive personality and transformational leadership in promoting job enthusiasm, PCO and RCO among salespeople.Originality/valuePrevious studies mostly focused on the direct relationship between customer orientation and organizational outcomes, neglecting the role of individual personality. This gap leaves us wondering how a positive personality influences a salesperson's proactive and responsive customer orientation. To the authors' knowledge, this is the first study to examine the mechanisms of a positive personality, job enthusiasm, and transformational leadership on salespeople's PCO and RCO.

show abstract

The Influence of the Technical Dimension, Functional Dimension, and Tenant Satisfaction on Tenant Loyalty: An Analysis Based on the Theory of Planned Behavior

Cited by 6 publications

References 66 publications

Influence of Individual Cognition, Satisfaction, and the Theory of Planned Behavior on Tenant Loyalty

Influence of Individual Cognition, Satisfaction, and the Theory of Planned Behavior on Tenant Loyalty

Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia

The effects of positive personality on life insurance salespeople's customer orientation

Contact Info

Product

Resources

About