Customer Knowledge Transfer and Service Innovation Performance: A Customer-firm Interaction Perspective

With the increasing amounts of research and practices of use innovation and quick responses to environmental changes, great attention has been paid to organizational customer innovation and organizational responsiveness as well. Based on supplier responsiveness to the organizational user innovation, this paper firstly explores not only the direct influence of supplier responsiveness on project performance, but also the indirect influence mediated by customer knowledge sharing, and then makes an empirical study in the context of China's telecommunication service industry. Finally, conclusions, implications, and limitations of the research are presented.

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The Effects of Customers’ Perceived Relational Benefits on The Customer Perception of Service Innovation at Service Centers for IT Products: The Mediating Role of Customer Participation

Chu¹,

Kang²

2014

JAST

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Customer Knowledge Transfer and Service Innovation Performance: A Customer-firm Interaction Perspective

Cited by 3 publications

References 16 publications

Impact of User Participation Behavior and Participation Emotion on Quality of Users’ Ideas in the Virtual Brand community

Impact of User Participation Behavior and Participation Emotion on Quality of Users’ Ideas in the Virtual Brand community

An empirical study of the impacts of supplier responsiveness on project performance

The Effects of Customers’ Perceived Relational Benefits on The Customer Perception of Service Innovation at Service Centers for IT Products: The Mediating Role of Customer Participation

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