Current state of m-government research: identifying future research opportunities

Albesher, Abdulmohsen S.; Stone, Richard

doi:10.1504/ijeg.2016.078118

Cited by 12 publications

(11 citation statements)

References 24 publications

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“…Terms such as Virtual State (Fountain, 2001) or NetState (Lawson, 1998) refer to this phenomenon. With the emergence of portable devices and the widespread availability of broadband wireless networks, the era of m-government has transferred such a "going online" of government from desktops to mobile device screens, without changing any other process parameters or service logics (Albesher & Stone, 2016). In contrast to e-government and mgovernment, smart government not only wants to digitalize processes, but to fundamentally rethink the way government works (Schedler, 2018).…”

Section: Introductionmentioning

confidence: 99%

How smart can government be? Exploring barriers to the adoption of smart government

Schedler¹,

Guenduez²,

Frischknecht³

2019

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Smart information and communication technologies (ICTs) are finding their ways into public administration, and numerous smart government efforts are marking the start of a new digitalization wave in the public sector. Despite being in the early stages of development, these initiatives promise a new model for the provision of public services: smart government. Because past technical innovations in the public sector did not reach their full potential, it is crucial to know the difficulties if one is to successfully address them. We explore the perceived barriers to the adoption of smart government in an early phase of implementation. We analyzed barriers, utilizing 32 interviews with actors involved in smart government initiatives. Cluster analysis helped us to identify six barrier groups: a lack of legitimacy, a lack of legal foundations, a lack of policy coherence, a lack of technical infrastructure, cost-benefit considerations, and a lack of innovation capacity. We distinguish between organizational and institutional barriers, and discuss restrictions and implications for praxis and future research.

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Section: Introductionmentioning

confidence: 99%

How smart can government be? Exploring barriers to the adoption of smart government

Schedler¹,

Guenduez²,

Frischknecht³

2019

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“…Mobile phone, it is believed, has narrowed the digital divide across the globe, making them an ideal medium to convey government services to businesses, citizens, and other states/ regional organizations. This is because the mobile phone is estimated to reach almost all citizens of the global population by 2018 (Albesher and Stone, 2016). However, Albesher and Stone (2016) posit that due to the device's mobility, there is a high tendency to lose the device anywhere and anytime, a situation that heightens security and privacy risk with m-government adoption and use.…”

Section: Challenges Of Mobile Governmentmentioning

confidence: 99%

The determinants of Mobile government services adoption: The moderating effect of perceived government support (PGS)

Mensah

Dadson

Mwakapesa

et al. 2022

Information Development

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This study holds the view that the m-government success depends on the adequate intervention and support of government. Given this, the study seeks to investigate the role that government support can play on m-government services acceptance. Particularly the study examines the moderating influence of perceived government support (PGS) on m-government services usage. A structural equation model (SEM) method was deployed with Smart PLS 3.0. Analysis from the data captured using a comprehensive Unified Theory of Acceptance and Use of Technology (UTAUT) model, demonstrated that contrary to the initial held view, performance expectancy (PE) did not impact the acceptance behavior of m-government services. Facilitating conditions, security and privacy, trust in m-government and quality of information had a direct positive influence on m-government services adoption. The findings also revealed that PGS had a significant moderating influence on PE, facilitation conditions, and trust towards the adoption of mobile government services. However, perceived government support had no significant moderating effect on security and privacy and information quality on the adoption of m-government services. These results guide researchers and practitioners in respect of the role government support plays in making m-government a success and how government aid should be designed to have the maximum impact on changing the adoption behavior of citizens.

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“…Simultaneously, the rapid increase in the use of mobile technologies have provided the conditions for the transition from e-government to m-government (Ntaliani et al, 2008;Mengistu et al, 2009;Wang, 2014;Faisal and Talib, 2016). Following the characteristics of e-government, m-government services can be categorized in four types: government to government (G2G), government to employee (G2E), government to citizens (G2C) and government to businesses (G2B) (Amailef and Lu, 2011;Albesher and Stone, 2016).…”

Section: The Use Of M-government Applicationsmentioning

confidence: 99%

“…Another advantage of m-government implementation is the capacity of reducing the digital divide between user groups and regions (Napoleon and Bhuiyan, 2010;Albesher and The use of m-government applications 1357 Stone, 2016;Faisal and Talib, 2016;Sharma et al, 2018). Moreover, m-government facilitates the information flow between government and citizens in order to promote a transparent decision procedure (Chen et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

The use of m-government applications: empirical evidence from the smartest cities of Brazil

Malaquias

Júnior

2021

ITP

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PurposeThis paper aims to investigate the use of m-government applications for public services providing in Brazil. As a secondary objective, the paper aims to analyze the relationship between the use of m-government applications and development.Design/methodology/approachTo achieve the objective of this research, the 100 smartest cities of Brazil were selected and the mobile apps provided by their local governments were identified. Both qualitative and quantitative methods were adopted, including content analysis technique, chi-square test and regression analysis.FindingsThe results show that mobile apps developed by local governments of Brazilian smart cities include information and public services access, health, education, security, tourism, water supply system, environment, among others. The results also show a positive relationship between apps downloads and development indexes.Social implicationsThis paper emphasizes the social side of information technology, showing that it can contribute to the implementation of more inclusive cities that respond to the needs and interests of their citizens.Originality/valueThis paper presents empirical evidences of the potential benefits of m-government technologies for development in an emerging country. Moreover, it highlights how mobile applications developed by local governments may lead to a better quality of life of the population, considering a comprehensive approach of development that involves its economic, social and human dimensions.

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Current state of m-government research: identifying future research opportunities

Cited by 12 publications

References 24 publications

How smart can government be? Exploring barriers to the adoption of smart government

How smart can government be? Exploring barriers to the adoption of smart government

The determinants of Mobile government services adoption: The moderating effect of perceived government support (PGS)

The use of m-government applications: empirical evidence from the smartest cities of Brazil

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