2021
DOI: 10.1108/qae-02-2021-0019
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Curbing the drawbacks of digitization on psycho-social risks at work in educational institutions. Preliminary evidence from Europe

Abstract: Purpose Digitization is reshaping the functioning of educational institutions. Large attention has been paid to the innovative service models enabled by digitization. However, the implications of digitization on employees’ well-being need further investigation. The purpose of this paper is to examine the effects of digitization on psycho-social risks at work in a large sample of European educational institutions. Design/methodology/approach Secondary data were collected from the third wave of the European Su… Show more

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Cited by 6 publications
(7 citation statements)
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“…Despite its positive implications on OM, SW may have side effects on interpersonal dynamics at work (Palumbo, 2021). First, the literature stresses that the implementation of SW arrangements may magnify physical distance among employees, creating spatial disconnection (Collins et al, 2016).…”
Section: Conceptual Background and Research Hypothesesmentioning
confidence: 99%
“…Despite its positive implications on OM, SW may have side effects on interpersonal dynamics at work (Palumbo, 2021). First, the literature stresses that the implementation of SW arrangements may magnify physical distance among employees, creating spatial disconnection (Collins et al, 2016).…”
Section: Conceptual Background and Research Hypothesesmentioning
confidence: 99%
“…Among the main frequent consequences of technostress, recent studies found decreased worker productivity, job performance, job satisfaction and organizational commitment, decreased intention to use ICT and increased turnover intention. Palumbo (2021) Digitalization exacerbates psycho-social stress in the workplace.…”
Section: Resultsmentioning
confidence: 99%
“…In addition, research shows that all four risk factors for digital work (distributed teamwork, mobile work, constant availability, and inefficient technical support) are associated with higher stress in the workplace (Bregenzer & Jimenez, 2021). Psycho-social risks in the workplace cannot be ignored, such as time pressure and difficulty in establishing good interpersonal exchanges at work as the main sources of stress for employees (Palumbo, 2021). The psychosocial demands of the sometimes unattainable impact of digitization on the part of employees constantly exceed their resources and coping capacities, this can result in perceived stress and, as a long-term consequence, the development of mental disorders and somatic or psychosomatic illnesses (Schreibauer et.…”
Section: Resultsmentioning
confidence: 99%
“…This methodology permitted us to investigate the direct and indirect effects of EI on PSR at work, providing us with evidence to test the research hypotheses. Acknowledging the distinguishing impact of digital technologies' pervasiveness on work-related stress, we decided to look at diverse work settings, contrasting highly digitalized and poorly digitalized environments (Palumbo, 2021). We used the approach proposed by Hayes ( 2018), which is based on ordinary least squares regressions and bootstrap sampling.…”
Section: Research Design and Methodologymentioning
confidence: 99%
“…A particular form of EI was investigated, which was targeted at facilitating employees’ participation in crafting solutions to overcome sources of stress at work. In doing so, we paid attention to the digitalization of the work environment (Palumbo, 2021). In fact, the pervasiveness of digital technologies makes it difficult to align the workplace’s technical features with the soft factors associated with human resource management practices (Khuntia et al , 2015).…”
Section: Introductionmentioning
confidence: 99%