Cultural factors influencing e-commerce usability in Saudi Arabia

Alqahtani, Abdullah; Goodwin, Robert; Vries, Denise de

doi:10.21833/ijaas.2018.06.001

Cited by 14 publications

(8 citation statements)

References 35 publications

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“…Individuals' expected possibility of using ecommerce decreases as the age increases. Similar results were obtained in the literature [36][37][38]. In a study in which the consumer behaviors of online shoppers in Bangladesh were examined, it was observed that most of the e-commerce users consisted of individuals under the age of 40 for reasons such as saving time, price flexibility and product range [39].…”

Section: Discussionsupporting

confidence: 82%

Modeling of the Factors Affecting e-Commerce Use in Turkey by Categorical Data Analysis

Alkan¹,

Küçükoglu²,

Tutar³

2021

IJACSA

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Commerce use is a subject of study that has been frequently discussed in recent years. The aim of this study was to detect the socio-demographic and economic factors affecting ecommerce use of individuals in Turkey. The micro dataset obtained from Information and Communication Technology (ICT) Usage Survey in Households performed by the Turkish Statistical Institute in 2014-2018 was employed in this study. Multinomial logistic and multinomial probit regression analyses were performed to detect the factors affecting e-commerce use of individuals in Turkey. The data of 129,643 individuals, who participated in ICT Usage Survey in Households in 2014-2018, were employed in the regression analyses. According to the analysis results, the variables of survey year, age, gender, educational level, occupation, income level, region and household size were detected to be effective on online shopping. The results of the study indicated that e-commerce use was gradually increasing. It was determined that more educated and young individuals and individuals living in relatively more developed regions were more inclined to online shopping. Policies should also be developed to increase e-commerce use of low educated individuals and individuals over middle age. In particular, small and medium-sized businesses (SMB) should pay more attention to the use of e-commerce in order to increase their activities by taking these situations into consideration. Indeed, how important e-commerce use is has been found out in epidemics/pandemics such as COVID-19, which causes people to lock themselves at home in the countries.

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Section: Discussionsupporting

confidence: 82%

Modeling of the Factors Affecting e-Commerce Use in Turkey by Categorical Data Analysis

Alkan¹,

Küçükoglu²,

Tutar³

2021

IJACSA

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“…In the study, it was concluded that as the age of individuals increases, the likelihood of experiencing problems with online shopping decreases. In some studies, it has been concluded that the probability of online shopping decreases as the age of individuals increases (Bhatnagar, & Ghose, 2004;Alqahtani, Goodwin, & de Vries, 2018;Beneke, Scheffer, & Du, 2010;Alkan & Unver, 2021). Therefore, the findings in this study could be associated with this situation.…”

Section: Discussionmentioning

confidence: 99%

Examining the Factors Affecting the Problem of Experiencing Difficulties while Online Shopping in Turkey with Categorical Data Analysis

Ünver

Alkan

2022

Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi

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The growth of Internet use, along with the ever-evolving and changing technology, has shifted trade made by traditional methods to electronic media. Although there are several definitions, online shopping can be defined as any step in the reciprocal exchange of money, commodities, or services between the buyer and seller through the use of internet technologies. Online shopping has evolved into one of the most important mega-trends in the world economy, with a broad scope. The scope of Internet buying activities is quite broad, extending from individuals to other businesses, governments, and other relevant organizations, and it is possible to reach any market or consumer through quick communication. As a result, economic, political, legal, institutional, cultural, social, and other aspects influence online shopping activities. When purchasing goods or services through the Internet, buyers encounter a variety of problems. The goal of this study is to look into the socio-demographic and economic elements that are important in cases when people experience problems with their online purchases. The study used a micro data set from the 2021 Information and Communication Technology Usage Survey in Households conducted by Turkey Statistical Institute. The research's sampling method is a 2-stage stratified cluster sampling. The factors connected to the problems individuals have with online purchases have been determined using binary logistic regression analysis. In the last three months, 52.4% of the men in the research said they had problems with purchases made through the website or mobile application. According to the study, 51.9% of individuals in the eastern region reported having difficulty with transactions made through the website or mobile application. As a result of the research, it has been discovered that education level, income level, age, gender, profession, family size, financial transactions conducted over the Internet, and regional characteristics are all linked to experiencing problems with online shopping.

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“…(c) Hidden CRM is a form of CRM that requires consistent guidance. There are still many shortcomings in this type [29]. We start with the development of human resources, innovation, and technology.…”

Section: Figure 2 Framework: the Process Of Startup Development Methodologymentioning

confidence: 99%

Developing The 7 Stages of Startup (The Maturity Level of Startup): The Concepts of Startup Development Methodology

2021

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The development of e-commerce is growing very fast and cannot stop; it changes various sides of human life. This change is a big challenge for everyone, and this is a condition that must occur so that everyone can carry out activities more effectively and efficiently. This research produces a few kinds of Startup classification and Customer Relationship Management (CRM) classification. Furthermore, it provides C=R.S2 formula, a formula for developing CRM, and S=H.I2.M formula, a formula for developing a Startup. These two formulas were eventually evolving into the seven stages of Startup (the maturity level of Startup), where the seven steps are the stages in developing a Startup, starting from the local level to the international level. These seven stages work so that the Startup founder can gradually understand what needs and how to develop it by focusing more on CRM. The results of this study are a framework to be able to implement the seven stages. This research results from previous studies' development: The Development of Innovative CRM E-Commerce: The Case of Blibli. Com.

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Cultural factors influencing e-commerce usability in Saudi Arabia

Cited by 14 publications

References 35 publications

Modeling of the Factors Affecting e-Commerce Use in Turkey by Categorical Data Analysis

Modeling of the Factors Affecting e-Commerce Use in Turkey by Categorical Data Analysis

Examining the Factors Affecting the Problem of Experiencing Difficulties while Online Shopping in Turkey with Categorical Data Analysis

Developing The 7 Stages of Startup (The Maturity Level of Startup): The Concepts of Startup Development Methodology

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