Cultural anthropology and global business

Ferraro, Gary P.; Briody, Elizabeth K.

doi:10.4324/9781003214144-1

Cited by 2 publications

(8 citation statements)

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“…These are customer-companies from HC cultures with high overall satisfaction, high recommendation and repurchase intentions. Based on the literature review, it makes sense to think that HC customers will be more diplomatic in their responses to the manufacturing company, also HC, and will tend to complain less, seeking courtesy and the desire to avoid embarrassment rather than the truth, as argued by Ferraro and Briody (2013). Following these authors, let us take the example of Japan (HC), where communication aims to achieve consensus and promote harmony.…”

Section: Discussionmentioning

confidence: 99%

“…According to Ferraro and Briody (2013), certain general principles of intercultural negotiation can be applied to most, if not all, international situations. The authors argue that successful international trade negotiation occurs in a climate of cooperation in which needs are met and both parties benefit.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

“…More specifically, firstly, HC clients who desire to be diplomatic and avoid embarrassment tend, over time, to be associated with fewer complaints (Ferraro and Briody, 2013). In fact, consumers with a high collectivistic orientation cannot complain because of cultural norms that inhibit that kind of behaviour (Patterson et al , 2006).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

“…The value of the study lies, therefore, in two substantial contributions. Firstly, while complaints management has been studied previously, the cultural factor has been limited to the general scope of negotiation (Ferraro and Briody, 2013), and as Dey et al (2019) state, consumers’ interaction in multicultural environments demand that international management and marketing scholars deepen their study of possible influences not only by host and home country cultures but also by other ethnic minority cultures, global consumer culture and more multinational cultures. Hence, the interest in addressing different complaint profiles, as well as different results, comparing culturally diverse customers/distributors and demonstrating that the final links of the supply chain differ cross-culturally.…”

Section: Introductionmentioning

confidence: 99%

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Studying international complaints: a multicultural analysis across two time periods

Küster,

Vila,

Kuster-Boluda

2024

JBIM

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Purpose This paper first aims to examine associations between factors involved in business-to-business complaints management and results (satisfaction and loyalty) and analyses three types of distributors based on their cultural profile (domestic, low context and high context). Second, the paper investigates whether the identified associations remain stable over time. Design/methodology/approach Data from a sample of distributors for a manufacturing company were gathered during two periods of time. A factorial analysis of correspondences and a cluster analysis were carried out to visually represent the associations among clients, complaints and results in the associations among clients, complaints and results. The stability over time of these relationships was also analysed by calculating the correlations between the Euclidean distances on the two maps (one per year) and their mobility ratio. Findings The authors found significant evidence that clients from different cultures are associated with varying profiles of complaint and different result types and that certain associations remain stable over time. Originality/value While many studies have analysed complaint behaviour in business-to-consumer contexts, there is a lack of research from an international business-business relations point of view, leaving questions virtually unexplored. Second, the last phases of supply chain management, specifically complaints management, have been undeveloped, limiting the cultural factor to the general scope of negotiation. In this vein, this paper compares different complaint profiles and results, comparing culturally different customers/distributors. Third, research has mostly referred to a single period, while this paper investigates two different periods of time for the same company (and their distributors) to analyse the relevance of the stability (or not) over time of the associations identified.

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Section: Discussionmentioning

confidence: 99%

Section: Conceptual Frameworkmentioning

confidence: 99%

Section: Conceptual Frameworkmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Studying international complaints: a multicultural analysis across two time periods

Küster,

Vila,

Kuster-Boluda

2024

JBIM

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“…In fact, in many societies, religion, as it is shown by some sociological and anthropological studies, is so thoroughly embedded in the total social structure that it is hard to differentiate religious behaviour from economic, political or kinship behaviour (e.g. Durkheim, 2008; Ferraro & Andreatta, 2017).…”

Section: Introductionmentioning

confidence: 99%

Beyond Liberal Peace: Religious Violence and Tactical Peacebuilding in Indonesia

Al Qurtuby

2023

Journal of Asian Security and International Affairs

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Since the downfall of Suharto’s authoritarian government in 1998, Indonesia has witnessed a variety of violent conflicts, intergroup tensions and Islamist radicalism, which in turn pose threats to the country’s security, safety and peace. This article examines various forms of religious violence, particularly Islamist violence, and ways of overcoming them tactically or strategically in post-Suharto Indonesia. This article underscores the need to go beyond the liberal peace framework, underlines the significance of the implementation of tactical peacebuilding and highlights the central roles of domestic religious actors in the peace and reconciliation processes. This article suggests that tactical peacebuilding requires multiple approaches that utilise various sources, including religion and culture, and needs a strategic collaboration among manifold actors—religious and secular, state and society, domestic and foreign. The Indonesian case shows that religion is not only a source of conflict, violence and ‘violence-building’ but also a useful resource for reconciliation, conflict resolution and peacebuilding.

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Cultural anthropology and global business

Cited by 2 publications

References 0 publications

Studying international complaints: a multicultural analysis across two time periods

Studying international complaints: a multicultural analysis across two time periods

Beyond Liberal Peace: Religious Violence and Tactical Peacebuilding in Indonesia

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