Cross‐cultural training of European and American managers in Morocco

Mansour, Bassou El; Wood, Evan D.

doi:10.1108/03090591011039108

Cited by 10 publications

(6 citation statements)

References 50 publications

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“…We noted above the weak designs and paucity of confirmatory evidence emerging from previous investigations seeking to evaluate the effects of cross-cultural education in general (El Mansour and Wood 2010;Mendenhall et al 2004). Data from this study provided evidence of the benefits of a particular kind of CCC education, with our finding that students exposed to such an education seem to have performed generally better over a number of years in terms of academic achievement than a comparable peer group whose learning was not.…”

Section: Resultsmentioning

confidence: 90%

The effects of cross-cultural communication education on international students' adjustment and adaptation

Young

Schartner

2014

Journal of Multilingual and Multicultural Development

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The recent increase in the provision of cross-and intercultural education for sojourners has not been matched by commensurate research into its effects on participants. Evaluation, where undertaken at all, has been largely confined to expatriate business contexts and has tended to be undertaken pre-sojourn. Crucially, evaluation has not engaged with the adaptation, adjustment and performance of sojourners related to their actual lived experience of adjustment, or with any key outcomes of sojourns. In response, this mixed-method, two-stage study explored both the adjustment and adaptation of student sojourners, with a particular focus on those studying crosscultural communication (CCC). In stage one, analysis of results of 'international' postgraduate students (N = 680) at a UK university over a five-year period indicated that those doing a degree in CCC tended to perform significantly better over different measures of academic achievement than a closely comparable peer group following a similar programme which lacked a specific focus on CCC. Stage two tracked longitudinally the academic adjustment experiences of 18 students of CCC over the course of their programmes. Findings provided a fine-grained view of the experience of academic adaptation and adjustment, and hitherto rare indications of how and why CCC education might 'work'.

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Section: Resultsmentioning

confidence: 90%

The effects of cross-cultural communication education on international students' adjustment and adaptation

Young

Schartner

2014

Journal of Multilingual and Multicultural Development

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“…One of the reasons cited for the premature return was a lack of cross-cultural training (CCT). Although studies have examined CCT and expatriates’ adjustment (Black and Mendenhall, 1990; Deshpande and Viswesvaran, 1992; El Mansour and Wood, 2010; Qin and Baruch, 2010; Selmer, 2005, 2010; Susanto and Rostiani, 2012; Waxin and Panaccio, 2005; Tung, 1981, 1982; Zakaria, 2000), very few of these studies have been conducted in Africa in general or Nigeria in particular. Since there are so little studies in this region, there is a knowledge gap in this area.…”

Section: Introductionmentioning

confidence: 99%

The effect of cross-cultural training on expatriates’ adjustment

Okpara

Kabongo

2017

JMD

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Purpose One of the most important issues multinational corporations (MNCs) face in their global operations is expatriate failure. It is estimated that between 10 and 80 percent of expatriates sent on overseas assignments return home early. The purpose of this paper is to investigate the impact of cross-cultural training (CCT) on different facets of expatriate managers’ adjustment in Nigeria. Design/methodology/approach A sample of 212 western expatriate managers working in Nigeria was surveyed. Respondents were selected from four cities where they had been working for at least one year. Findings The main finding of this study was that expatriates’ adjustment could be predicted from different types of CCT. The findings of this research confirm the view expressed by researchers over the last two decades that both conventional and specific experimental CCT have positive effect on the facets of cross-cultural adjustment. Research limitations/implications Given that the authors did not collect their data over time, the cross-sectional nature of the design limits them from making definitive causal statements. In the future, more resources and efforts could be applied to safeguard larger samples of respondents, thus potentially resulting in better statistical power. A longitudinal approach could be used; such an approach may have generated a richer data source, where different patterns of adjustment could have been identified and compared over time. Data for the study were collected through questionnaire, thus any observed relations might be due in part to common method effects. Since the data were collected from four cities, there may be some concern as to the generalizability of the findings to expatriates working in other cities in Nigeria. Practical implications MNCs should pay more attention to CCT and management development. Ineffective CCT and management development have an adverse impact on MNCs’ effectiveness. Developing CCT programs could add value to corporations and employees especially employees who are destined for foreign assignments. In addition, developing CCT for expatriates’ spouses and children would facilitate adjustment process and may reduce failure rate. Originality/value Once corroborated by further studies, this exploratory research may contribute to the understanding of the adjustment of western expatriates in Nigeria. Few, if any, prior studies, have examined CCT and expatriate adjustment in Nigeria.

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“…I think that it may help people like me" research results (Eschbach et al, 2001), who demonstrated that mixed CCT, incorporating both pre-departure and on-assignment CCT, improved job satisfaction with and speeded up adjustment to, foreign assignments. Further, integrated and diverse CCT has been shown to enhance the effectiveness and performance of expatriates during international assignments (El Mansour and Wood, 2010).…”

Section: Discussionmentioning

confidence: 99%

Cross-cultural training: a study of European expatriates in New Zealand

Tahir

2021

EJTD

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Purpose The purpose of this study is to investigate the cross-cultural training (CCT) provided to European expatriate executives in New Zealand, and consequently add to the knowledge for human resource management in the Australasian region. Design/methodology/approach The present qualitative research study is based on open-ended and in-depth interviews with 30 European expatriate executives who had been residing in New Zealand for the past year or more. Findings The results indicate that at least some CCT was provided to all interviewees; however, the training content seemed to be strongly centered around professional work, with little focus on the culture of the host country. Moreover, there was no follow-up to the pre-departure CCT and very few expatriates in the sample received any training in New Zealand. Similarly, the family is considered a fundamental factor for the success of expatriates; however, in the sample, neither spouses nor children received any training before or after their arrival in New Zealand. Research limitations/implications The research is limited by the sample small size. The study’s inconclusive highlights the need for further research to explore the influences of local residents, colleagues and neighbors on expatriates’ adjustment. Similarly, further studies are also required to ascertain the effectiveness of CCT in helping support expatriates’ performance and adjustment in New Zealand. Practical implications The present study suggests that opportunities do exist for multinational companies (MNCs) to better prepare their expatriates for assignments by integrating more effectively issues related to cultural awareness into their CCT. Specifically, experimental CCT methods that emphasize the host country’s culture are most valuable. The CCT technique should be tailored to the cultural distance between the host nation and expatriates’ country of origin and to the nature of their assignment. Originality/value Given the existence of many MNCs in New Zealand, it is surprising that the issue of CCT in this context has received little research attention. The current study endeavors to address this gap. This paper hopes that the findings may also be useful for consultants and human resource managers in MNCs who are involved in preparing expatriates for foreign assignments in Australasia, especially New Zealand.

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Cross‐cultural training of European and American managers in Morocco

Cited by 10 publications

References 50 publications

The effects of cross-cultural communication education on international students' adjustment and adaptation

The effects of cross-cultural communication education on international students' adjustment and adaptation

The effect of cross-cultural training on expatriates’ adjustment

Cross-cultural training: a study of European expatriates in New Zealand

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