Cross-Cultural Differences in Relationship- and Group-Based Trust

Yuki, Masaki; Maddux, William W.; Brewer, Marilynn B.; Takemura, Kosuke

doi:10.1177/0146167204271305

Cited by 339 publications

(250 citation statements)

References 35 publications

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“…It is also noteworthy that the current results show an interesting parallel with results from our previous research concerning cross-cultural differences in depersonalized trust (Yuki et al, 2005). As was true for women in the current study, in our earlier experiments the presence of a potential cross-group relationship increased trust more for Japanese than for Americans within the same allocator/dictator paradigm used in the present study.…”

Section: Discussionsupporting

confidence: 90%

“…This paradigm has previously proven to be a reliable method for investigating cross-cultural differences in depersonalized trust (Yuki, Maddux, Brewer, & Takemura, 2005). For example, Yuki and colleagues (2005) showed that although American participants trusted ingroup members more than outgroup members (regardless of the presence of crossgroup relationship connections), Japanese participants showed no differences in trust toward ingroup members and outgroup members who had a potential cross-group relationship connection.…”

Section: The Present Researchmentioning

confidence: 99%

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Gender Differences in the Relational and Collective Bases for Trust

Maddux¹,

Brewer

2005

Group Processes & Intergroup Relations

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A variety of research suggests that men and women differ in their interdependent orientation: whereas women tend to be more relationally interdependent, men tend to be more collectively interdependent (e.g. Gabriel & Gardner, 1999). The current study sought to investigate differences in interdependence within the domain of trust. In particular, the authors predicted that men would tend to trust individuals based on whether or not they shared group memberships. On the other hand, women were predicted to trust those who shared direct or indirect relationship connections. Results from an online trust-dilemma game supported these predictions. Implications for our understanding of the impact of gender on social identity and self-representation are discussed

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Section: Discussionsupporting

confidence: 90%

Section: The Present Researchmentioning

confidence: 99%

Gender Differences in the Relational and Collective Bases for Trust

Maddux¹,

Brewer

2005

Group Processes & Intergroup Relations

Self Cite

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“…In addition, users of online forums who are more connected to other users may express higher trust in information provided by other members than users who are less connected [52]. Similarly, we may argue that in a corporate Twitter channel, people who are more connected with the channel are more likely to have stronger ties with the organization that manages the channel.…”

Section: Engagement and Informednessmentioning

confidence: 99%

Corporate Twitter Channels: The Impact of Engagement and Informedness on Corporate Reputation

Berens

Maertelaere

2013

International Journal of Electronic Commerce

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This article examines firm communication on a corporate Twitter channel and its effects on corporate reputation. We identify the importance of user engagement and informedness in explaining corporate reputation, and examine three design factors that likely affect user engagement in a corporate Twitter channel. We conduct an exploratory 2 × 2 × 2 experiment among Twitter users to collect data. We find that the depth of the relationship among users, the level of corporate involvement, and the purpose of the channel interactively influence user engagement. Our findings suggest that deeper relationships among users of a corporate Twitter channel lead to higher user engagement when the level of corporate involvement with the channel is high and when the channel has a specific purpose, but not when the level of corporate involvement is high and the channel has a generic purpose. Surprisingly, when the channel has a generic purpose, a high degree of corporate involvement actually decreases user engagement. This finding implies that, under certain circumstances, a lower degree of corporate involvement in a social media channel may be more desirable. We also find that channel credibility positively influences user informedness. This is the first study that examines the dynamics of communication through a corporate Twitter channel. It contributes to the previous research related to social media by identifying engagement and informedness as two major factors that influence firms' reputation. Our research can help marketing and social media managers to decide on channel design aspects such as whether to require users to register with an identity or to allow anonymous participation, whether to allocate dedicated employees to respond to user requests, and whether to set up different channels for different purposes.

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“…There has been much research on basic trust differences across cultures [34,35]. Core values play a significant role in base levels of trust as a cognitive factor, but trust is also a dynamic property of relationships in context.…”

Section: Social Capital Factors and Intellectual Capital In Transnatimentioning

confidence: 99%

Here or There? How Configuration of Transnational Teams Impacts Social Capital

Haines¹,

Olson²,

Olson³

2013

Human-Computer Interaction – INTERACT 2013

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Abstract. The many challenges of distributed communication and the many challenges of intercultural collaboration have been researched and discussed at length in the literature. What is lacking is a combined approach that looks at both issues of distance and diversity in collaboration. We conducted research in a large, multinational technology company to better understand team configurational factors in transnational work. In this case study, we found that the development of social capital is impacted by whether a person is in their home context or transplanted and their expectations based on that context. This has implications for the development of intellectual capital in the team. We highlight factors in the creation of social capital as well as some mechanisms that may mitigate cultural difference. In addition to bringing into focus the challenges that arise in various configurations, this study contributes to the transnational literature by highlighting the importance of local context in diverse collaborations.

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Cross-Cultural Differences in Relationship- and Group-Based Trust

Cited by 339 publications

References 35 publications

Gender Differences in the Relational and Collective Bases for Trust

Gender Differences in the Relational and Collective Bases for Trust

Corporate Twitter Channels: The Impact of Engagement and Informedness on Corporate Reputation

Here or There? How Configuration of Transnational Teams Impacts Social Capital

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