CRM in the cloud

Petkovic, Imre

doi:10.1109/sisy.2010.5647402

Cited by 11 publications

(10 citation statements)

References 2 publications

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“…The workloads of cloud server nodes are unbalanced and inefficient. Therefore, an improvement algorithm, the Sufferage algorithm [1,[17][18][19], was proposed to reduce the workloads of the cloud server nodes. In the Sufferage algorithm, the Sufferage Value (SV), which is calculated by the second earliest ECT minus the earliest ECT, is used as an estimated factor to dispatch the task.…”

Section: Methodsmentioning

confidence: 99%

“…In Figure 2, the proposed algorithm has a better MakeSpan than the others, especially in the large tasks environment. In addition, the load balancing index can be defined by r min /r max , where r min is the shortest completed task time of all tasks and r max is the longest completed task time of all tasks [1,15].…”

Section: Case 2 Msv I < Ect Ij Of S Jmentioning

confidence: 99%

“…Due to the rapid development and popularity of the Internet, cloud computing has become an indispensable and highly demanded application service [1]. In order to meet the greater storage requirements of Big Data, the system will continue to upgrade and expand its capabilities, resulting in a large number of heterogeneous servers, storage, and related equipment in a cloud computing environment.…”

Section: Introductionmentioning

confidence: 99%

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Highly Reliable and Efficient Three-Layer Cloud Dispatching Architecture in the Heterogeneous Cloud Computing Environment †

et al. 2018

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Due to the rapid development and popularity of the Internet, cloud computing has become an indispensable application service. However, how to assign various tasks to the appropriate service nodes is an important issue. Based on the reason above, an efficient scheduling algorithm is necessary to enhance the performance of the system. Therefore, a Three-Layer Cloud Dispatching (TLCD) architecture is proposed to enhance the performance of task scheduling. In the first layer, the tasks need to be distinguished into different types by their characters. Subsequently, the Cluster Selection Algorithm is proposed to dispatch the tasks to appropriate service clusters in the second layer. Besides this, a new scheduling algorithm is proposed in the third layer to dispatch the task to a suitable server in a server cluster to enhance the scheduling efficiency. Basically, the best task completion time can be obtained in our TLCD architecture. Furthermore, load balancing and reliability can be achieved under a cloud computing network environment.

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Section: Methodsmentioning

confidence: 99%

Section: Case 2 Msv I < Ect Ij Of S Jmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Highly Reliable and Efficient Three-Layer Cloud Dispatching Architecture in the Heterogeneous Cloud Computing Environment †

et al. 2018

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“…Según Petkovic [32], el crm no es una tecnología de la información, pero sí la requiere, por lo tanto, las empresas deben buscar implementar sistemas de información que les permitan organizar y orientar su negocio hacia el cliente. Una motivación principal para que una empresa implemente aplicaciones de crm es comprender mejor las necesidades de los clientes.…”

Section: Customer Relationship Management Ofertado Como Un Serviciounclassified

Aplicación del método Kanban a un software CRM basado en plataforma Open Source "Vtiger"

2016

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Resumen. Introducción: este artículo es producto de la investigación “Importancia de la simplicidad Software CRM desde la perspectiva del usuario”, dirigida por el Grupo de Investigación en Interoperabilidad de Redes Académicas (GIIRA) de la Universidad Distrital Francisco José de Caldas realizada durante el 2015. Metodología: se implementó el método Kanban en la plataforma basada en Open Source Vtiger y se hizo seguimiento a 20 empresas usuarias, a través de recolección de datos sobre estadísticas de uso para compararlas con la información previa obtenida durante el primer semestre del 2015, periodo en el cual la plataforma presentaba una interfaz similar a la de Vtiger. Resultados: el 85 % de las empresas aumentó significativamente el uso de la plataforma hasta en un 310 %; el 10 % no tuvo variaciones significativas y el 5 % restante registró un menor uso. Conclusiones: la implementación del método Kanban en el software Customer Relationship Management (CRM) permite tener acceso a la información de gestión comercial de manera organizada, resaltando en primer plano datos de interés fácilmente concluyentes, al igual que redireccionar la información complementaria si es necesario.

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“…From the aspect of deployment of Cloud Computing there are three (not exclusive) classifications, which are based on: (a) publicity of usage, (b) locality of realization and (c) organization of maintenance [17].…”

Section: Communication As a Service (Caas)mentioning

confidence: 99%

Cloud Computing Support to University Business Processes in External Collaboration

2014

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CRM in the cloud

Cited by 11 publications

References 2 publications

Highly Reliable and Efficient Three-Layer Cloud Dispatching Architecture in the Heterogeneous Cloud Computing Environment †

Highly Reliable and Efficient Three-Layer Cloud Dispatching Architecture in the Heterogeneous Cloud Computing Environment †

Aplicación del método Kanban a un software CRM basado en plataforma Open Source "Vtiger"

Cloud Computing Support to University Business Processes in External Collaboration

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