Critical success factors of decision support systems: An experimental study

Ting, Liang

doi:10.1145/16221.16222

Cited by 48 publications

(12 citation statements)

References 71 publications

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“…In more general terms, much of the research on computer systems implementation has been focused on identifying the factors that appear to be conducive to either success or failure of computer-based information systems (Cheney, Mann, & Amoroso, 1986;Guimaraes, Igbaria, & Lu, 1992;Liang, 1986;Rivard & Huff, 1988;Swanson, 1988). Prior research has employed various measures of system success (DeLone & McLean, 1992), including the ones in the model proposed here: end-user satisfaction (Yoon, Guimaraes, & O'Neal, 1995;Galletta & Lederer, 1989;Kendall, Buffington, & Kendall, 1987;Mahmood & Sniezek, 1989), impact on end-users' jobs Byrd, 1992;Sviokla, 1990;Yoon, Guimaraes, & Clevenson, 1996), and level of system usage (Fuerst & Cheney, 1982;Mykytyn, 1988;Igbaria, Guimaraes, & Davis, 1995).…”

Section: The Theoretical Model: the Human Side Of Cssmentioning

confidence: 99%

Client/Server System Success: Exploring the Human Side

Guimarães¹,

Igbaria²

1997

Decision Sciences

142

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ClienVserver systems (CSS) are emerging as the new paradigm for systems development, replacing or integrating legacy applications with systems that provide higher quality user interfaces on the client component and substantial user-transparent data processing capability on one or more servers. Due to the dramatically different CSS development approach and the CSS emphasis on user friendliness, research findings based on non-CSS should be retested in the CSS context. Using a relatively well-established theoretical foundation, this study focuses on the human aspects of CSS implementation. Specifically, four major factors important to success with this emerging technology are studied: the degree of end-user involvement in the CSS development process, end-user characteristics, developer skills, and management support for the CSS project. The measures of CSS success are end-user satisfaction with the CSS, system usage, and its impact on end-users' jobs.The results indicate that the four independent variables explain a significant percentage of the variance in the dependent variables. Based on the results, recommendations are made for the management of CSS implementation and for further research on this important emerging technology.

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Section: The Theoretical Model: the Human Side Of Cssmentioning

confidence: 99%

Client/Server System Success: Exploring the Human Side

Guimarães¹,

Igbaria²

1997

Decision Sciences

142

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“…Indeed, diffusion theory has been frequently used to explain the complex nature of new ICT diffusion and appropriation (e.g. Zmud, 1982;Liang, 1986;Brancheau and Wetherbe, 1990;Krcmar and Lucas, 1991;Bouchard, 1993;Kettinger and Grover, 1997;Westland et al, 1998;Standing and Vasudavan, 2000) but, as yet, less attention has been paid to Internet technology -WBSS in particular.…”

Section: Introductionmentioning

confidence: 99%

Toward a diffusion model for Internet systems

Galliers

2004

Internet Research

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The world of business is being profoundly transformed by the Internet and electronic commerce. The rapid advancement of Internet technology and its applications holds promise for the expansion of business opportunities in the global digital economy. Internet systems support a world-wide broadcasting capability, a mechanism for information dissemination and a medium for electronic commerce between organizations and customers across countries. Describes research that leads to the derivation of a diffusion model of Internet systems, comprising four key dimensions: external market factors, external technical factors, internal organization factors, and internal systems factors. The intention is for this model to provide a theoretical base for further research on electronic commerce and Internet technology diffusion.

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“…More complex categorization are offered by other researchers. Liang (1986) suggests a categorization scheme comprised of system, task, user and environment factors. Lee (1989) offers information system, task characteristics, decision maker, organizational context as dimensions.…”

Section: Research Constructs 21mentioning

confidence: 99%

Effective IT Governance in the Albanian Public Sector – A Critical Success Factors Approach

Kurti

Barolli

Sevrani

2014

E J Info Sys Dev Countries

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This research grew out of the work of Nfuka & Rusu (2010), who identified eleven critical success factors (CSFs) that need to be considered for effective information technology (IT) governance in the public sector. It is motivated by the limited literature on CSFs for effective IT governance, especially from the point of view of a developing country. Our objective is to advance our understanding on CSFs for effective IT governance in the Albanian public sector. Adopting a holistic approach, we propose a new construct of analysis for CSFs. This construct blends in two components. The first is IT governance as an ongoing process and encompasses IT Governance Institute (ITGI) defined focus areas (ITGI 2003). The second is related to business‐IT alignment and consists of three dimensions: human, social, and intellectual (Schlosser et al. 2012). Using case study research method, we gather data from five government organizations. Our results supports those of Nfuka & Rusu (2010). From the Albanian public sector perspective, they indicate a greater emphasis on CFSs related to resource management focus area and human dimension. Limitations on IT resources, knowledge and culture (Nfuka & Rusu 2010) and insufficient IT resource management (Yahya 1993) provide the explanation for such results. In addition, IT departments are viewed as service providers. This perception further motivates the emphasis on resource management.

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Critical success factors of decision support systems: An experimental study

Cited by 48 publications

References 71 publications

Client/Server System Success: Exploring the Human Side

Client/Server System Success: Exploring the Human Side

Toward a diffusion model for Internet systems

Effective IT Governance in the Albanian Public Sector – A Critical Success Factors Approach

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