Critical Success Factors for Low Cost Housing Building Maintenance Organization

Abstract

Building services are the elements within a building which supports the fundamental operation of a building. Efficient performance of building services able to facilitate and avoid an unnecessary aggravations to the end users. Thus, the role of building services maintenance (BSM) organization is vital during the building operation phase in order to be responsible for overall performance of the building and its services. However, in recent years the maintenance performance provided by BSM organization is lack on many aspects. In Malaysia, the performance provided by BSM organization especially in low cost flats are considered to be poor. Hence, this paper focuses on identifing the BSM problems, the cause and consequently identify critical success factors (CSFs) to be applied by the BSM organization to overcome those problems. Reviews on literatures, questionnaire survey and interview were conducted to collect the valuable data for the study. The data obtained was analyzed using frequency, mean, standard deviation and content analysis. The findings indicatethat the common BSM problems occur in low cost flats are refuse disposal, rain water disposal and fire fighting system. While, lack of expertise, long duration taken and limited numbers of staffs are among the factors identified as the causes of those problems. 10 CSF namely clear goals and objectives, workforce development and training, effetive monitoring and feedback, project team competence, dedicated resources, management planning, taking account past experience, good interdepartmental communication, education on new technologies and clients expectations are identified to solve the challanges facing by the maintenace organization which causes various BSM problems. The 10CSF identified based on the opinion given by 24 interviewees from various Local Authorities. A low cost flat managed by Kuala Lumpur City Hall located at Cheras was used as case study. This study expected to help respective parties to overcome the BSM problems in the low cost flats.

A Matrix Analysis On Building Maintenance Budget Determination In Malaysia

“…Apart from the discovery of these issues, a preliminary survey carried out by researcher found there are no best practice in the building maintenance management implementation. This statement is support by on statistical evidence issued by the Department of Housing and Community Development, DBKL (2015) (Ganisen et al, 2015).…”

“…Some researchers (Nik Elyna, Syahrul-Nizam, & Pitt, 2011;Mahli, Che-Ani, Tawil, Abd Razak, & Abdullah, 2012;Suffian, 2013;Talib, Ahmad, Zakaria, & Sulieman, 2014;Ganisen, Hakim, Jawahr, & Kanniyapan, 2015;Che-Ghani, Myeda, & Ali, 2016;Nawi, Baharum, Ibrahim, & Riazi, 2017) have explored the issues that has been a subject of discussion by both academics and professional bodies, for over decades in Malaysia. Results from their studies showed that: (i) the budget for maintenance works is limited; (ii) the scope of and standard work done are not comprehensive; and (iii) lack of awareness among the policy maker and parties involved in building maintenance.…”

Exploring Critical Success Factors in Urban Housing Projects Using Fuzzy Analytic Network Process

“…Since it is an organization-related factor, managers of construction companies should be well prepared to encounter any inadequacy of resources by the means of different precautionary measures such as pre-selling residential units, taking a loan, bonds and bartering. This CSF has been noted as a crucial factor by some researchers too [1,2,9,11,15,16,19,20,23,26,46,47].…”

“…It can be perceived that its high priority weight is due to its driving effect on other factors such as project manager's authority, design quality, project procurement and project supervision. Several other studies have also emphasized on this factor [1,2,7,11,16,19,20,22,26,[46][47][48]. More support is provided by the firm managers, the higher possibility of success is achievable by the project manager and executive team in dealing with project obstacles.…”

“…Many generic CSFs were investigated in these studies, which are common in all types of construction projects including inter alia, housing projects [11,[15][16][17][18][19][20][21][22][23][24][25]. In addition to these studies which investigated CSFs in construction projects considering different approaches, fields, criteria and categorizations; success factors and criteria in housing projects have been also specifically addressed in the literature.…”