Critical success factor of knowledge management implementation in government human capital management: A mixed method

Cahyaningsih, Elin; Sensuse, Dana Indra; Sari, Wina Permana

doi:10.1109/icitsi.2015.7437718

Cited by 7 publications

(5 citation statements)

References 26 publications

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“…Many employees are accustomed to traditional, paper-based processes and may be resistant to new technologyenabled services (Interviewee 3). These findings are consistent with previous research that has identified resistance to change as a significant barrier to the adoption of e-government and online services in the public sector (Akman et al, 2005;Arayankalam et al, 2020;Cahyaningsih et al, 2016;Maulana et al, 2019;Pan et al, 2006;Ziadi et al, 2016).…”

Section: Discussionsupporting

confidence: 92%

Improving Public Service Quality through the Development of Online Service Innovations in Public Sector Organizations in Indonesia

Cahyati

2023

j. il.adm.publik.

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This research aims to explore the potential of online service innovations in the public sector in Indonesia to improve the quality of public services. The study employs a mixed-methods approach, including surveys, interviews, and case studies, to gather data from various public sector organizations in Indonesia. The results indicate that the development of online service innovations has the potential to improve the quality of public services, particularly in terms of accessibility, efficiency, and effectiveness. The study also identifies several challenges in implementing online service innovations, including technical issues, limited resources, and resistance to change. The findings suggest that public sector organizations in Indonesia should prioritize the development of online service innovations as part of their efforts to improve the quality of public services. This research provides valuable insights for policymakers and practitioners who are interested in enhancing public service delivery through the use of technology.

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Section: Discussionsupporting

confidence: 92%

Improving Public Service Quality through the Development of Online Service Innovations in Public Sector Organizations in Indonesia

Cahyati

2023

j. il.adm.publik.

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“…For example, Cahyaningsih and Sensuse in several works [30,31] deal with the implementation of the HCM in conditions of the government and government institutions-ministries.…”

Section: Relationship Of the Human Capital Management And Human Resoumentioning

confidence: 99%

Human Capital Management in Transport Enterprises with the Acceptance of Sustainable Development in the Slovak Republic

Kucharčíková

Mičiak

2018

Sustainability

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Transport enterprises produce emissions during their activity, which is how they contribute to the polluting of the environment. The requirement of sustainability should therefore be incorporated into their concept of human capital management as well. The aim of this article is to point out the possibilities of application of various human capital management approaches leading to the requirement of increasing the efficiency, performance, competitiveness and sustainability of a transport enterprise in conditions of the Slovak Republic. Via the survey conducted in Slovak enterprises, we found out that the enterprises do not use human capital management much because they have only little knowledge about this concept of work with human capital. Based on the studying of professional literature, the results from the survey, and own experience, we designed two approaches for better implementation of human capital management leading to the increase of efficiency, performance and sustainability of enterprises operating in the field of public transport. The first one is the increase of human capital value via training, and the second consists of the metrics for the assessment of how effectively the enterprises use human capital. We have verified the application of the metrics in conditions of a concrete particular enterprise.

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“…Critical Success Factors also define important aspects of performance which are basic of any organization to achieve its mission such as engagement, audience, emotion. Therefore, performance literature cannot be understood without its audience and social context (Caralli et al 2004;Thomas 2005;Ika, Dialbo, and Thuillier 2012;Cahyaningsih, Sensuse, and Sari 2015).…”

Section: Critical Success Factorsmentioning

confidence: 99%

Enterprise interoperability development in multi relation collaborations: Success factors from the Danish electricity market

Khisro

Sundberg

2018

Enterprise Information Systems

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Increased complexity and the risk of fragmentized business processes and data in many-to-many relationships is hindering development of interoperability. This study aims at clarify what are the success factors for overcoming issues of business process and data fragmentation in the development of enterprise interoperability in multi relation collaborations. A case study allowed for in-depth understanding of experiences and conditions. Seven deep interviews with actors in the Danish electricity market provided empirical data. A literature study formed the base for the analytical framework. Success factors fell into the categories of general project and change management, business process and information and data.

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Critical success factor of knowledge management implementation in government human capital management: A mixed method

Cited by 7 publications

References 26 publications

Improving Public Service Quality through the Development of Online Service Innovations in Public Sector Organizations in Indonesia

Improving Public Service Quality through the Development of Online Service Innovations in Public Sector Organizations in Indonesia

Human Capital Management in Transport Enterprises with the Acceptance of Sustainable Development in the Slovak Republic

Enterprise interoperability development in multi relation collaborations: Success factors from the Danish electricity market

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